Frequently Asked Questions

Try refreshing the page, clearing your browser cache, or switching to another browser like Chrome or Edge.

Connection speed, old browser versions, or heavy background apps may slow load times.

Your email or password may be incorrect, or your email may not be verified.

Click “Forgot Password” and follow the reset instructions sent to your email.

Check spam or junk folders, wait a few minutes, or request another reset.

Some email providers block automated messages; try another email if needed.

Check spelling carefully and ensure you are using the email you signed up with.

Your browser may have security settings that clear cookies automatically.

Make sure your password meets Wix security requirements and your email is valid.

Try refreshing the page or disabling browser extensions that may block scripts.

The image may be too large or unsupported. Try uploading a smaller JPG or PNG.

Ensure all required fields are filled in and check for browser autofill conflicts.

Some security restrictions require verification before changing sensitive info.

If the delete option doesn’t appear, contact support for manual removal.

Your email provider may be filtering them; check spam and promotions folders.

Ensure your email is spelled correctly in your account and check spam folders.

Your card provider may block online transactions; try PayPal or Google Pay.

Common causes include insufficient funds, bank blocks, or mismatched addresses.

PayPal may be region restricted or temporarily unavailable.

Refresh the page; incomplete fields, browser blockers, or cached scripts may prevent submission.

This is typically a payment processor issue; try again or use another method.

Your card may have expired or been declined for renewal.

Log into your account and update your payment method in subscriptions or billing.

Some browsers block pop ups; enable pop ups temporarily and try again.

Your browser may be outdated; update your browser or restart your device.

Some mobile devices shift screen elements; rotating your device may help.

Cached scripts or ad blockers may interfere; clearing cache usually resolves it.

Overlapping layers or older mobile browsers can cause touch issues.

Connection issues or heavy data saving mode can block images.

Your device may be low on memory; closing background apps helps.

People Over Platforms updates or site improvements may change layouts slightly.

Try refreshing; if still blank, your browser may have blocked scripts.

You may need to log into your account or verify your email to comment.

If comments are disabled on a specific post, the box won’t show.

Your file may exceed the size limit or be an unsupported type.

Your connection may have dropped; refreshing usually fixes the issue.

This is normal; POP redirects to a thank you state.

Some forms send confirmations; others only show on screen messages.

Your email app may block external links; try opening in a browser.

Older browsers may not support the newest code.

Outdated browsers like Internet Explorer cannot run Wix Studio sites.

Zoom levels on mobile may distort the layout; reset zoom to default.

Browser extensions or script blockers may interfere.

Close background apps, update your browser, or switch to another device.

Font caching issues sometimes occur; reload the page or restart your browser.

Pinch zoom may be stuck; double tap to reset mobile zoom.

Some devices force dark mode site wide; turn it off in device settings.

Your session may have expired; log in again.

Cookies may be disabled; enable cookies for the site.

Temporary server or script issues may occur; wait and try again.

The page may have moved; use the menu to navigate safely.

Your purchase succeeded; this error is usually a redirect glitch.

Your browser may be clearing cookies automatically.

Ensure fields are filled correctly and avoid autofill conflicts.

This may be a bank or processor delay; wait a moment before retrying.

Refreshing during payment can cause duplicate submissions; request a review if needed.

Some payment providers take longer to initialize.

Check spam folders or ensure your email is correct in your account.

Disable browser pop up blocking or try another device.

It shouldn’t; POP use HTTPS. If you see this, refresh the page.

Pop up blockers may prevent the download window from opening.

Mobile aspect ratio differences may affect some display elements.

Some mobile browsers hide toolbars that overlap page elements.

Your browser may block autoplay or you may need to update it.

Slow networks or heavy image caching can delay loading.

Page zoom or browser element scaling sometimes hides icons.

Your browser may be blocking scripts; disable blockers temporarily.

Device text scaling may be set too high.

Browser extensions, outdated OS versions, or corrupted cookies may be interfering.

Tablets often run with reduced RAM or outdated software.

Full screen elements or sticky headers sometimes conflict on older devices.

POP occasionally resets sessions for security reasons.

Fonts sometimes load in fragments depending on cache.

Many mobile browsers auto zoom into input fields.

You must be logged into the same account used during checkout.

Email apps may break links; open the link in a browser instead.

The shop only ships to Canada and the United States.

Shipping calculates after entering your address.

Your address may be incomplete or unsupported.

PayPal may require you to log into your PayPal app first.

Your device must support Google Pay and have it enabled.

Apple Pay requires Safari on supported Apple devices.

POP and/or our website provider updates interface elements over time.

Guests must keep cookies enabled to save cart items.

Your device’s screen size may require refreshing display scaling.

Some cards cannot be stored due to issuer restrictions.

Some input fields disable browser autofill for security.

You may be logged out or trying to access a members only page.

Our site displays cookie banners for compliance reasons.

Mobile tap area misalignment can occasionally occur; refreshing fixes it.

Your browser may be showing an old cached version.

Mobile touch responsiveness varies by device model.

Your browser may have forced desktop mode; turn it off.

Autocorrect conflicts on certain devices may override input fields.

Comment modules may not support all emoji styles.

Your browser security settings may be too strict.

Cached login states may load incorrectly; clear cookies.

Multiple cached URLs may conflict; resetting browser history usually resolves it.

Contact support with screenshots, device type, and browser information.

To help users troubleshoot common issues easily and ensure everyone can access the site’s tools, resources, purchases, and membership features without frustration.