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Frequently Asked Questions
Find answers to common questions about People Over Platforms Worldwide, our mission, services, resources, and organizational structure.
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The shop supports POP’s mission by offering branded items that raise awareness and help fund our nonprofit work. Proceeds contribute to advocacy, resource development, and operational sustainability.
Yes. Every purchase directly helps fund resources, education, and movement development.
Items are created by the organization to reflect the mission and identity of the movement.
Clothing, accessories, digital items, and other branded merchandise depending on current offerings.
The shop currently ships only within Canada and the United States. Additional regions may be added in the future as fulfillment options expand.
Yes. Most items are made to order to reduce waste.
Through trusted third party production partners that print and ship orders.
No. Production partners handle all shipping and printing.
Yes. Tracking information is provided when the order ships.
Times vary by location, product type, and carrier.
Most remote locations are supported, though shipping times may vary.
Cancellations are only possible before the item enters production.
Contact support immediately with your order number.
Changes may be possible before production begins.
Yes, but only before the order ships.
Refunds are limited because items are made to order.
You can request a replacement by providing photos of the issue.
Replacement will be issued once the error is verified.
Support will investigate with the shipper and issue replacements if needed.
Yes. Size charts are included on product pages.
The organization may not offer exchanges for sizing, depending on production policies.
Compare the sizing chart to your measurements for best accuracy.
Colors may vary slightly due to screen differences and printing processes.
Material details are listed on each product page.
Fulfillment partners strive for responsible sourcing and production practices.
Some items may be eco friendly depending on materials and production options.
To reduce waste, prevent overstock, and allow expanded product variety.
It adds minimal production time but improves sustainability.
Yes. Fees depend on your region and the item ordered.
No. Shipping fees go to the carrier or production partner.
Customs fees may apply depending on your country.
The customer is responsible for duties charged by their region.
Yes. International shipments may experience delays.
Occasional promotions may include free shipping.
Promotional codes may be offered during campaigns.
Most systems only accept one code per purchase.
No. Discounts apply only to shop items.
Sales support operations through merchandise revenue, while donations directly fund nonprofit activities.
Yes. Taxes are applied based on your region.
Yes. Tax is charged according to federal requirements.
Taxes are typically added during checkout.
Yes. Receipts are automatically emailed.
Yes. The shop uses encrypted third party processors.
Credit card, debit, and other digital payment options depending on availability.
Only if supported by the payment platform.
Try a different payment method or contact support.
Common reasons include bank restrictions or mismatched billing information.
Most systems do not allow split payments.
No. You must place a new order.
Made to order items rarely run out unless temporarily unavailable.
It will be removed from the shop page.
Yes. New designs and products may be introduced over time.
Not at this time.
Yes, during special campaigns or milestones.
Contact the organization directly to discuss options.
Possibly, depending on what the organization chooses to release.
No. Digital products are final sale.
Not typically.
Yes. Enter the recipient’s shipping address during checkout.
Pricing is usually not included on packing slips.
Only before production begins.
If the system supports gift notes, yes.
Most items are unisex unless specified otherwise.
Some materials may shrink slightly; follow care instructions.
Provide photos and the organization will assist with replacements if quality issues are confirmed.
Most clothing items are machine washable. Check individual product care tags.
Avoid high heat drying to preserve printing longevity.
Returns for preference, color, or sizing may not be available for made to order items.
Contact support immediately before the order ships.
You may file a claim with the carrier. The organization may assist depending on circumstances.
Check with neighbors or local carriers. Contact support if unresolved.
Not typically, unless the shipping partner provides it as a selectable option.
Only authorized returns are accepted based on errors or defects.
Sometimes a photo is enough, depending on the issue.
Replacements are usually issued rather than refunds.
Replacement times depend on production and shipping times.
Exchanges are rarely offered for made to order products.
Yes. Guest checkout is available.
Yes. It allows faster checkout and order history access.
Yes, through your account dashboard.
Yes, by selecting items from past orders.
Occasionally during special events.
Sales may occur during campaigns or holidays.
It will be clearly marked on the product page.
Prices reflect material cost, production difficulty, and fulfillment fees.
Not typically, but inquiries can be made for group orders.
Only through official partnership inquiries.
To reduce overhead, ensure quality, and expand product availability.
Track the shipment and contact support if the delay is significant.
Only if the production partner offers faster shipping options.
No. External carriers may experience delays.
No. Orders are processed separately.
Yes.
Yes. Wearing or sharing items helps spread the message.
No. Revenue supports the nonprofit’s operational work.
Yes. Additional items may be introduced as the movement grows.
Products may be updated for better quality or sustainability.
Yes. New designs and products may be added as the organization grows and as fulfillment options become available. Updates will be shared on the News page when new items launch.
Contact support as soon as possible with any identifying details you have, such as your name, address, or the item ordered. The organization can update your email on the order so you receive tracking and confirmation messages correctly.
To raise awareness, offer meaningful merchandise, and generate revenue that helps sustain the organization’s mission to protect people’s rights against harmful corporate and platform decisions.
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