Refund Policies
This page explains how refunds are handled for donations and for purchases made through our online shop. We aim to be clear, fair, and transparent about when refunds may be issued, how requests are reviewed, and what steps you can take if an issue occurs.
Please select one of the sections below to continue.
Donations support our nonprofit mission and help us provide advocacy, tools, and resources for people affected by wrongful account loss and platform harms. Since donations are used immediately to support operations, they are generally non refundable except in specific situations.
We may issue a refund when:
-
A donation was made in error
-
A donor entered the wrong amount
-
A donor did not intend to authorize the transaction
-
A technical issue caused an unintended charge
Requests must be made within 30 days of the donation.
-
If you accidentally donate twice or experience a duplicate payment due to a technical error, we will process a refund for the duplicate amount.
You may cancel recurring monthly donations at any time by contacting us. If a recurring donation was processed after cancellation or due to an error, we will refund that charge.
If you believe a donation was made without your authorization, notify us immediately. We will investigate and issue a refund for any fraudulent charge.
We maintain detailed records of all donations and follow strict financial controls. Refunds are handled with respect for donor intent and nonprofit transparency requirements.
Approved donation refunds will be returned to the original payment method. Refund processing times depend on your bank or payment provider.
Donation refund requests can be submitted to:
support@peopleoverplatforms.org
donate@peopleoverplatforms.org
Last Updated: November 27, 2025