Refund Policy

This policy explains when refunds may be issued for payments or service-related contributions made through People Over Platforms Worldwide.

Donations support our nonprofit mission and help us provide advocacy, tools, and resources for people affected by wrongful account loss and platform harms. Since donations are used immediately to support operations, they are generally non refundable except in specific situations.
We may issue a refund when:

A donation was made in error

A donor entered the wrong amount

A donor did not intend to authorize the transaction

A technical issue caused an unintended charge

Requests must be made within 30 days of the donation.
If you accidentally donate twice or experience a duplicate payment due to a technical error, we will process a refund for the duplicate amount.
You may cancel recurring monthly donations at any time by contacting us. If a recurring donation was processed after cancellation or due to an error, we will refund that charge.
If you believe a donation was made without your authorization, notify us immediately. We will investigate and issue a refund for any fraudulent charge.
We maintain detailed records of all donations and follow strict financial controls. Refunds are handled with respect for donor intent and nonprofit transparency requirements.
Approved donation refunds will be returned to the original payment method. Refund processing times depend on your bank or payment provider.
Donation refund requests can be submitted to:
support@peopleoverplatforms.org
donate@peopleoverplatforms.org

This section covers refunds, returns, and replacements for merchandise purchased through the People Over Platforms Online Shop. Our items are produced and shipped through print on demand suppliers, which means each item is made specifically for your order.
Because all items are made to order, we do not accept returns or exchanges for reasons such as incorrect size, changing your mind, or general dissatisfaction. Please review sizing charts and product information carefully before placing your order.
If your item arrives damaged, misprinted, or incorrect, contact us within 20 days of delivery.
We will request a photo of the issue so we can submit it to our production partner.

Once approved, you will receive either a free replacement or a refund.
If your order shows as delivered but you did not receive it, contact us immediately. We will help file a carrier investigation. In some cases our production partner may offer a replacement.
Orders cannot be changed or canceled after they enter production, which usually happens within a few hours of purchase.

If you contact us immediately after ordering, we will try to intervene, but we cannot guarantee changes once production has begun.
Items that cannot be returned or refunded include:

Items damaged through use or wear

Items returned without contacting us

Items returned after the 20 day window
Once a refund is approved, the amount will be returned to your original payment method.

Processing times depend on your bank or payment provider. Replacements ship at no extra cost.
If you have any questions about your order, need help with a tracking issue, or want to report a damaged or incorrect item, you can reach the People Over Platforms Shop team at:
support@peopleoverplatforms.org
inquiries@peopleoverplatforms.org

Please include:

Your order number

The email used at checkout

Any photos if your item arrived damaged or incorrect

A brief description of the issue

Our team will respond as soon as possible.

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