This Refund, Cancellation & Returns Policy explains how People Over Platforms Worldwide (“People Over Platforms,” “POPW,” “we,” “our,” or “us”) handles refund requests, cancellations, returns, replacements, credits, payment disputes, and related issues. It is intended to provide clear and consistent rules while allowing us to consider exceptional circumstances fairly and in accordance with applicable law.

This Policy applies, where relevant, to donations, recurring contributions, paid services, personalized case support, digital and custom deliverables, merchandise, subscriptions or paid plans, partnerships, sponsorships, advertising arrangements, campaign-related payments, fundraising activities, event registrations, and other paid offerings made available by People Over Platforms Worldwide.

This Policy should be read together with our Terms of Use, Privacy Policy, Legal Disclaimer, service descriptions, checkout terms, partnership or sponsorship agreements, campaign terms, and other written terms that apply to a specific transaction. If a specific written agreement contains refund or cancellation terms for that transaction, those specific terms may supplement or govern over this general Policy to the extent expressly stated.

Our goal is to handle payment and refund issues reasonably, consistently, and transparently. Refund eligibility may depend on the type of transaction, the amount of work already completed, whether a product or service has been delivered, costs already incurred, the reason for the request, and any rights available under applicable law.

Refund requests are reviewed based on the circumstances of the transaction and the rules in this Policy. Approval is not automatic merely because a request has been made, but we will consider valid concerns in good faith and will not use this Policy to remove rights that cannot lawfully be excluded.

Approved refunds are generally issued to the original payment method used for the transaction. This helps protect against fraud, identity theft, and payment disputes. If the original payment method is unavailable or a provider prevents a direct refund, we may require additional verification or use another lawful and appropriate method.

We may ask the person requesting a refund to verify the purchaser's name, email address, order or transaction number, date of payment, payment method, or other information reasonably necessary to confirm the transaction and prevent unauthorized refunds.

Where only part of a service, order, or transaction is refundable, we may issue a partial refund that reflects the portion not yet completed, delivered, used, or incurred. A partial refund may be more appropriate than a full refund when meaningful work has already been performed or costs have already been incurred.

Where appropriate, we may offer to correct an error, replace a defective item, revise a deliverable, repeat a service component, issue a credit, or provide another reasonable remedy instead of or before issuing a cash refund. This does not limit a legal right to a refund or other remedy where one applies.

If People Over Platforms Worldwide cancels a paid service, order, registration, or other transaction because we are unable to provide what was purchased, we will generally provide an appropriate full or partial refund for the portion we cannot provide, subject to any non-refundable third-party costs and applicable law.

Donations are voluntary contributions intended to support People Over Platforms Worldwide and its nonprofit activities. A donation is not a purchase of goods or services unless a specific fundraising offer clearly states otherwise. Because funds may begin supporting our activities shortly after receipt, donation refunds are handled differently from ordinary retail returns.

If you make a donation by mistake, enter an incorrect amount, or experience another genuine payment error, contact us as soon as reasonably possible. We will review the request and may issue a refund where appropriate, subject to payment-provider limitations, funds already committed, and applicable law.

If the same donation appears to have been processed more than once unintentionally, contact us with the transaction details. After verification, we may refund the duplicate charge or take another appropriate corrective action.

If you believe a donation was made without the account holder's authorization, contact us promptly and also follow any security instructions provided by the bank, card issuer, PayPal, or other payment provider. We may request verification before processing a refund and may cooperate with legitimate fraud or payment investigations.

Where we expressly accept a donation for a specific restricted purpose, we will use reasonable efforts to apply it consistently with that purpose. If the designated purpose becomes impossible, impractical, fully funded, unlawful, or no longer needed, any handling of remaining funds will depend on the terms under which the contribution was accepted and applicable nonprofit law.

People Over Platforms Worldwide is a nonprofit organization, but nonprofit status does not by itself make every donation eligible for a Canadian charitable donation tax receipt. If any official receipt or transaction record must be corrected or cancelled because a donation is refunded, we may take the steps required by applicable tax or financial rules.

Donations made through a third-party petition, fundraising, social-media, payment, or donation platform may be controlled by that platform's payment and refund systems. If People Over Platforms Worldwide did not receive or process the funds directly, we may be unable to issue the refund ourselves and may direct you to the provider that processed the transaction.

Where recurring donations are available, a donor may cancel future recurring charges using the cancellation method provided at sign-up, through the applicable account or payment provider, or by contacting us when we control the recurring arrangement. Cancellation generally stops future scheduled charges after the cancellation becomes effective.

Cancelling a recurring donation does not automatically reverse a charge that was validly processed before the cancellation became effective. A request to refund an already-processed contribution is reviewed under the donation rules in this Policy.

Donors should cancel recurring contributions before the next scheduled billing date. Payment systems may begin processing before a charge appears on a bank or card statement, so a last-minute cancellation request may not always prevent the next payment.

If the payment system allows recurring amounts to be changed or paused, the available options will be shown through the relevant provider or account settings. Where a plan cannot be edited directly, cancellation and creation of a new recurring contribution may be required.

This section applies to paid advocacy and case-support offerings, including Advocacy Letters, Case Follow-Up & Escalation Support, Documentation & Evidence Packages, Priority Digital Account Reviews, Account Protection & Risk Assessments, Premium Digital Case Reviews, Complete Case Support Packages, and similar or future personalized services.

Many of our services involve personalized review, research, analysis, evidence organization, writing, documentation, case assessment, preparation, or other work performed specifically for the purchaser. Refund eligibility therefore depends in part on how much work has been completed when the cancellation or refund request is received.

For refund purposes, work may begin before a final PDF, letter, report, or other deliverable is sent. Intake review, reading evidence, reviewing screenshots or correspondence, researching relevant processes, analyzing a case, drafting, organizing documents, preparing recommendations, and internal case preparation may all constitute work having begun.

If a purchaser requests cancellation before meaningful work has begun, a full or substantial refund may be available, subject to payment-processing fees, authorized third-party costs, and any specific service terms.

Once meaningful personalized work has begun, some or all of the service fee may become non-refundable because staff time and organizational resources have already been committed. We may issue a partial refund for work not yet completed where appropriate.

Once a customized report, advocacy letter, assessment, documentation package, case review, template set, or other personalized deliverable has been substantially completed or delivered, the related portion of the fee is generally non-refundable except where required by law or where we determine that a material service failure justifies another remedy.

For services that include support over a stated period, the value of work already provided may include the initial review, prepared materials, correspondence, follow-up analysis, reserved support availability, and other completed components. A refund request made after substantial use may therefore result in no refund or only a partial refund.

Where a service includes priority handling, expedited work, or a rush component, the priority or rush portion may become non-refundable once expedited review or scheduling has begun because capacity has been reserved or work has been prioritized over other matters.

A purchaser may request cancellation of a service by contacting us. The amount refundable, if any, will depend on the stage of work, completed deliverables, reserved capacity, costs already incurred, and any specific terms shown at purchase.

If a service cannot proceed because the purchaser does not provide requested information, evidence, clarification, approval, or other necessary materials, the service may be placed on hold. Delays caused by missing client information do not automatically create a right to a refund for work already completed.

If a purchaser becomes unresponsive for an extended period, we may close or archive the service after reasonable attempts to obtain required information. Work already completed remains chargeable. Whether unused future work is refundable or credited will depend on the service, elapsed time, and circumstances.

A purchaser who requests work materially beyond the purchased service may need to purchase an additional service, upgrade, or agree to a revised scope. A refund is not automatically available simply because the original service does not include additional work that was never part of the purchase.

Purchasers are responsible for identifying and communicating relevant platform, regulatory, legal, court, arbitration, filing, or other deadlines. We cannot guarantee completion before a deadline when a request or required information is provided too late for reasonable performance. Missed deadlines caused by late or incomplete customer information do not automatically make completed work refundable.

If we determine that we cannot complete a purchased service, we will review the work already performed and generally refund the portion attributable to work we will not provide. If no meaningful work has been completed, a full refund will normally be appropriate, subject to lawful external costs.

Customized advocacy letters, reports, case assessments, timelines, documentation packages, communication templates, evidence packages, and similar deliverables are created for a specific purchaser and are not equivalent to ordinary returnable merchandise. Refund eligibility is therefore tied to the stage of preparation and delivery.

If you believe a paid deliverable contains a material factual, formatting, or service error attributable to People Over Platforms Worldwide, contact us promptly and identify the issue. Where appropriate, we may correct, revise, or reissue the deliverable before considering whether a refund or credit is warranted.

We are not responsible for errors or reduced usefulness caused by materially inaccurate, incomplete, misleading, outdated, or omitted information supplied by the purchaser. If new facts are provided after completion, additional work may be required and does not automatically make the original deliverable refundable.

A later platform decision, corporate response, policy change, regulatory development, new evidence, account change, legal development, or other event occurring after delivery does not mean the original service was defective and does not automatically create a right to a refund.

Users are responsible for downloading, saving, and retaining delivered files within a reasonable period where access is provided electronically. If a file link expires or a user loses a copy, we may attempt to provide another copy where available, but permanent storage or indefinite re-delivery is not guaranteed.

Purchasing a service does not guarantee account restoration, reversal of a corporate decision, acceptance of an appeal, response from a company or platform, regulatory action, legal success, financial recovery, media coverage, or any other particular outcome. Fees compensate People Over Platforms Worldwide for the work and services described at purchase rather than for a guaranteed result.

Meta, Facebook, Instagram, other platforms, corporations, regulators, courts, lawyers, payment providers, government bodies, and other independent organizations control their own decisions and processes. An unfavorable third-party outcome does not by itself mean our service was not performed and is not by itself grounds for a refund.

Purchasers are responsible for reviewing personalized materials for factual accuracy before using or submitting them. If a purchaser notices an error or believes an important fact was omitted, they should contact us before relying on the material where reasonably possible.

Our services are advocacy, information, education, documentation, and support services and are not legal representation. A purchaser's later decision to consult a lawyer, accountant, regulator, technical professional, or other specialist does not automatically make a completed People Over Platforms Worldwide service refundable.

This section applies to physical merchandise sold through the People Over Platforms Worldwide shop. The shop may use third-party print-on-demand, fulfillment, shipping, or ecommerce providers, and some products may be made specifically after an order is placed.

Because many print-on-demand items are produced specifically for an order, change-of-mind returns or exchanges may be limited once production has begun. Product-specific terms displayed at checkout or by the fulfillment provider may also apply.

If merchandise arrives materially damaged or defective, contact us within a reasonable time and provide the order details and clear photographs where requested. Depending on the circumstances, we may arrange a replacement, refund, store credit, or another appropriate remedy.

If you receive a materially different product, size, or item from what was ordered because of a fulfillment error, contact us with the order information and photographs if requested. We will work with the fulfillment provider to determine an appropriate replacement, refund, or correction.

Unless required by law or permitted by the applicable product terms, an item that was correctly produced but does not fit as expected or is no longer wanted may not qualify for a refund where the item was made to order. Customers should review available size charts and product descriptions before ordering.

Minor differences in colour, placement, printing, texture, or appearance may occur because of screen settings and normal production variation. Minor variation that does not amount to a defect does not necessarily qualify for a refund.

If an ordered product becomes unavailable before fulfillment and cannot reasonably be substituted with the purchaser's agreement, we will normally cancel the affected item and issue an appropriate refund.

Refunds for gift purchases are generally returned to the original purchaser and original payment method. We may be unable to issue cash directly to the gift recipient unless required by law or supported by the payment system.

Shipping and delivery times are estimates unless expressly stated as guaranteed. Carrier delays, customs processing, severe weather, remote delivery locations, labour disruptions, and other events outside our control may affect delivery.

Customers are responsible for entering an accurate shipping address. If an order has not yet entered fulfillment, we may try to correct the address. Once an order is in production or has shipped, address changes may be impossible and additional costs may apply.

If tracking indicates that a package may be lost in transit, contact us so we can review the shipment and, where applicable, work with the carrier or fulfillment provider. Replacement or refund eligibility may depend on the carrier investigation and applicable law.

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, building staff, neighbours, and carrier information. We may assist with a carrier or fulfillment inquiry, but a carrier's delivery confirmation may affect refund eligibility.

People Over Platforms Worldwide is not automatically responsible for theft after a carrier has completed delivery. We may assist with available carrier or fulfillment processes, but replacement or refund eligibility depends on the circumstances, provider rules, and applicable law.

International customers may be responsible for customs duties, import taxes, brokerage charges, or similar government or carrier fees. These external charges are generally not refundable by People Over Platforms Worldwide unless we collected and are legally required to refund them.

Where a physical return is required, responsibility for return shipping depends on the reason for the return, product terms, fulfillment provider requirements, and applicable law. We may provide instructions before an item is returned.

If we offer non-custom digital products, downloads, templates, guides, or paid resources in the future, the product-specific refund terms displayed at purchase will apply together with this Policy.

Where a digital product is delivered or made available immediately after purchase, refund rights may be limited after access, download, or use has begun, subject to applicable consumer law.

If the same digital item is unintentionally purchased more than once, contact us so we can verify the transactions and consider an appropriate correction or refund.

If a purchased digital file is corrupted, materially incomplete, or inaccessible because of an issue attributable to us, contact us so we can attempt to provide a working copy, correct the file, or provide another appropriate remedy.

If we offer paid memberships, subscription resources, support plans, or other recurring programs, the billing frequency, included benefits, cancellation rules, renewal terms, and any minimum commitment will be disclosed when the plan is purchased.

Cancelling a recurring paid plan generally stops future renewal charges after cancellation becomes effective. Unless required by law or stated otherwise, cancellation does not automatically refund an already-started billing period or benefits already used.

If we materially change or discontinue a paid plan, we will handle prepaid unused amounts reasonably and in accordance with the applicable plan terms and law. This may include continued access for a transition period, a credit, or an appropriate partial refund.

If a package or bundle contains multiple services or benefits, refund eligibility may be calculated based on the components already delivered, used, started, or reserved rather than treating the entire bundle as unused.

If installment payments are offered, cancellation of future installments does not automatically refund work already completed or erase amounts already due for services provided. Specific payment-plan terms may apply.

Partnerships, sponsorships, advertising placements, legal-partner arrangements, corporate collaborations, and similar relationships may involve custom written terms. Those specific agreements govern cancellation, refund, notice, deliverables, and termination where they address those subjects.

Where no specific agreement governs and a paid partnership or advertising arrangement is cancelled before meaningful preparation, placement, production, or reserved work begins, we may consider a full or partial refund based on costs already incurred.

Once advertising is published, sponsorship benefits begin, custom profile or campaign work is produced, placement is reserved, or other agreed deliverables are provided, the corresponding fees may become non-refundable.

If a relationship ends because of a material breach, fraud, unlawful conduct, misrepresentation, reputational or safety concerns, or another serious violation of agreed terms, refund eligibility will depend on the agreement, work already performed, benefits already received, and applicable law.

Where a long-term agreement ends early and future prepaid deliverables will not be provided, we may consider an appropriate credit or partial refund unless the written agreement provides otherwise.

Payments or contributions connected with a campaign may be treated as donations, purchases, sponsorships, or event payments depending on how the campaign is structured. The applicable section of this Policy and any campaign-specific terms will govern.

If we offer paid fundraising events, tickets, registrations, or similar activities, event-specific cancellation and refund terms may be displayed at registration and may depend on venue costs, deposits, capacity limits, and timing.

If People Over Platforms Worldwide cancels a paid event and does not provide a replacement or rescheduled equivalent, we will generally refund the ticket or registration amount paid to us, subject to lawful non-refundable external charges.

If an event is rescheduled, tickets or registrations may remain valid for the new date. Where appropriate, attendees who cannot attend the new date may be offered a refund, credit, or other option depending on the circumstances and event terms.

If an independent person or platform organizes a fundraiser involving People Over Platforms Worldwide, the organizer or payment provider may control payment and refund processing. We cannot refund funds we did not receive or control.

Discount codes, sale pricing, promotional offers, limited-time rates, or other special pricing apply only according to the terms of the offer and generally cannot be applied retroactively to earlier completed purchases.

If a discounted transaction is refunded, the maximum cash refund is generally limited to the amount actually paid for the refundable portion of the transaction, not the undiscounted retail value.

Where we issue a service or account credit, the credit may be subject to an expiry date, usage restriction, non-transferability, or other terms disclosed when it is issued. Unless expressly stated, credits are not automatically redeemable for cash.

A free, complimentary, donated, or fully discounted service has no cash purchase price to refund. If a problem occurs, we may choose to correct, repeat, replace, or discontinue the service as appropriate.

Where a promotion includes multiple items or services for one combined price, refund calculations may take into account the value of components already used or delivered and the actual amount paid.

If a payment fails, is declined, or remains pending, a service or order may not begin until payment is successfully completed. A failed payment does not create a refund because no completed charge may exist.

If you believe you were charged twice or charged an incorrect amount, contact us promptly with the transaction details. We will review our records and work with the payment provider where appropriate.

If you believe a transaction was incorrect, unauthorized, duplicated, or eligible for a refund, we encourage you to contact us first so we have an opportunity to investigate and resolve the issue. This does not limit any lawful right to dispute a payment with your bank or payment provider.

If a chargeback or payment dispute is filed, we may provide the payment processor or financial institution with relevant transaction records, service descriptions, delivery information, communications, refund-policy terms, and other information reasonably necessary to respond to the dispute, subject to our Privacy Policy and applicable law.

Knowingly filing a false chargeback, claiming that a legitimately authorized transaction was fraudulent, or using a payment dispute to avoid paying for work knowingly received may constitute misuse of our services and may result in suspension of future service, collection of valid amounts owed, or other lawful action.

Transactions associated with suspected fraud, stolen payment credentials, identity theft, falsified information, or other unlawful activity may be cancelled, withheld, investigated, or refunded to the verified payment source as appropriate.

We may refuse or terminate services where a purchaser uses them to harass, threaten, defraud, impersonate, exploit, or harm others, or where the purchaser materially violates our Terms of Use. Refund eligibility in these situations depends on work already completed, costs incurred, the nature of the violation, and applicable law.

If we suspend or terminate a service because of serious purchaser misconduct, completed work remains chargeable. We may decline to refund amounts attributable to work already performed or resources already committed, while unused prepaid portions may be reviewed where appropriate and legally required.

Repeated, deceptive, or bad-faith refund requests may be treated as misuse. This does not prevent a person from raising legitimate concerns or exercising lawful consumer, payment, or other rights.

To request a refund, cancellation, return, replacement, or correction, contact People Over Platforms Worldwide using the payment or support contact information published on our website. Include your name, email used for the transaction, date, order or transaction number if available, the item or service involved, and a clear explanation of the issue.

Depending on the request, we may ask for photographs of damaged merchandise, screenshots of payment errors, correspondence, tracking information, receipts, or other evidence reasonably necessary to review the request.

Requests should be submitted as soon as reasonably possible after the issue is discovered. Certain product, shipping, event, payment-provider, or service issues may have specific time limits because evidence becomes unavailable or third-party claim windows expire. Applicable statutory rights are not reduced by an internal timeframe where the law provides otherwise.

We aim to review refund and cancellation requests within a reasonable timeframe. Complex cases, fraud concerns, third-party provider investigations, missing information, high volume, or international payment issues may require additional time.

Once we approve and issue a refund, the payment provider, bank, card network, or financial institution controls how quickly the credit appears in the recipient's account. Posting times vary and are outside our direct control.

Where available, we may provide confirmation that a refund has been submitted to the payment provider. A refund confirmation does not mean that the purchaser's bank has already posted the funds.

Payments and refunds may be affected by exchange rates when the purchaser's account uses a different currency from the transaction currency. Because exchange rates can change, the amount returned in the purchaser's local currency may differ from the original local-currency amount charged.

Banks, card issuers, PayPal, or other payment providers may charge foreign transaction, currency conversion, intermediary, or other fees. These external fees are generally controlled by the provider and are not refundable by People Over Platforms Worldwide unless we collected them directly and are required to refund them.

Where tax was collected on a refundable taxable transaction, the tax portion will be handled in accordance with applicable tax rules. A refund may require corresponding adjustments to our transaction and accounting records.

Customs duties, import taxes, brokerage charges, or similar fees paid directly to governments, carriers, or customs intermediaries are generally outside our control and may not be refundable by us.

Payments and refunds may be processed through Wix, PayPal, card processors, banks, or other authorized providers. Their processing rules, technical limitations, fraud controls, and timelines may affect how a refund can be completed.

Shop refunds, replacements, shipping claims, and defective-product investigations may depend on information or decisions from third-party manufacturers, print-on-demand providers, fulfillment companies, or carriers.

If a purchaser specifically authorizes a non-refundable third-party expense to be incurred on their behalf, that cost may be deducted from an otherwise available refund to the extent permitted by law and disclosed or reasonably understood when the cost was incurred.

Where a payment was made to or retained by an independent third party rather than People Over Platforms Worldwide, we may be unable to issue or control the refund. We may provide available information to help the user identify the appropriate provider.

This Policy sets out our normal rules, but we may consider exceptional circumstances individually. Where fairness reasonably warrants it, we may choose to issue a refund, partial refund, credit, replacement, extension, or other accommodation even where the ordinary policy would not require one.

An exception granted in one situation does not automatically create an obligation to grant the same exception in every other case. Relevant circumstances may differ, and each discretionary decision may be considered on its own facts.

Nothing in this Policy is intended to exclude, restrict, or override any right, remedy, guarantee, cooling-off right, refund right, chargeback right, or other protection that cannot lawfully be excluded under applicable consumer protection, payment, ecommerce, or other law.

If an accessibility barrier makes it difficult to submit a refund or cancellation request through the ordinary process, contact us and we will make reasonable efforts to provide an accessible alternative method where available and appropriate.

If a provision of this Policy is found invalid or unenforceable in a particular jurisdiction, the remaining provisions continue to apply to the extent permitted by law, and the affected provision will be limited or interpreted as necessary where possible.

We may update this Policy to reflect changes in our services, shop, donations, payment providers, partnerships, programs, legal requirements, refund practices, or website. The current version will be posted on our website with an updated date.

Unless applicable law or a specific agreement requires otherwise, the version of the Policy in effect when a transaction was made will generally be relevant to that transaction, together with any specific terms accepted at purchase.

Questions or requests concerning refunds, cancellations, returns, replacements, donation issues, payment errors, or transaction disputes should be directed to People Over Platforms Worldwide using the current contact information published on our website. Do not send complete payment-card numbers, passwords, authentication codes, or other unnecessary sensitive credentials by email.