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People Over Platforms Worldwide logo featuring a blue and white shield with a capital letter P in the center.

Consumer Complaints

Man's hand pointing at the word COMPLAINTS, Consumer Complaints, in a blue background.

Who Can File

Anyone impacted by a platform’s unfair actions, whether as a user, creator, or small business owner, can submit a complaint to the proper authority.

Consumer Protections Offices

Select your province or territory to access complaint forms, filing rules, and step-by-step guidance.

  • Use this guide if you experienced:

    • Billing disputes

    • Wrongful charges

    • Failed refunds

    • Warranty problems

    • Contract issues

    • Service cancellations

    • Misleading ads

    • Scam or fraud attempts

    • Poor quality services

    • Privacy violations

    • Banking issues

    • Telecom complaints

    This guide applies across all provinces and territories in Canada.

  • Before filing a consumer complaint, gather:

    • Receipts and invoices

    • Screenshots of ads or conversations

    • Emails or support messages

    • Dates and timelines

    • Order numbers

    • Contract terms

    • Payment confirmations

    • Proof you attempted to resolve the issue

    Strong evidence increases your success rate.

  • Most consumer protection agencies require proof that you tried resolving the issue directly.
    Contact the business using:

    • Email

    • Support forms

    • Phone

    • In person if applicable

    If they refuse, ignore you, or do not resolve the situation, proceed to filing a formal complaint.

  • Once you have documented proof and attempted to resolve the issue, you can file a complaint with the correct provincial or territorial consumer protection office.
    Use the directory on the right side of this page to select your location.

  • Some consumer issues fall under federal jurisdiction.


    Telecom, wireless, internet
    Commission for Complaints for Telecom Services


    Banking and financial services
    Financial Consumer Agency of Canada


    Fraud, scams, identity theft
    Canadian Anti-Fraud Centre


    Misleading advertising, anti competitive behavior
    Competition Bureau Canada


    Privacy complaints
    Office of the Privacy Commissioner of Canada

  • A strong complaint includes:

    • A clear summary of the issue

    • Dates and timeline

    • What was purchased or agreed to

    • What went wrong

    • Attempts you made to solve it

    • Evidence attached

    • The outcome you want

    Be brief, factual, and organized.

  • If filing a complaint does not resolve the issue, you may escalate to:

    • Provincial or federal Ombudsman

    • Small Claims Court

    • Regulatory agencies

    • Chargebacks through your bank

    • PayPal dispute center

    • Credit card dispute

    • Media escalation for serious issues

    People Over Platforms can guide you on your options but does not file complaints for you.

  • We can:

    • Help you understand your rights

    • Provide templates

    • Direct you to the correct agency

    • Review your evidence

    • Help you prepare a complaint


    We cannot:

    • File a complaint for you

    • Act as your representative

    • Guarantee outcomes

    • Provide legal advice

    • Force any business or agency to take action

  • If you need help understanding your consumer complaint options:
    People Over Platforms Worldwide
    support@peopleoverplatforms.org
    help@peopleoverplatforms.org

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