Consumer Complaints

Assisting with submitting complaints to regulatory bodies fo consumer protection issues involving digital platforms.

Check Complaint Status

Submit a Complaint

View Rights & Laws

Who This Guide Helps

Understand whether your issue qualifies for a consumer complaint process.

Collecting Evidence

Save emails, screenshots, receipts, and timelines before filing.

Contact the Business

Many disputes resolve faster when you attempt direct contact first.

How the Process Works in Canada

Contact the business and attempt to resolve the issue directly

Gather receipts, contracts, and any written communication

Submit a formal complaint to the company if the issue continues

Escalate the complaint to the appropriate consumer regulator or oversight body

Provide supporting documents and details of the dispute

Await the regulator’s review or response regarding next steps

Start By Selecting Your Province or Territory

Access complaint forms, filing instructions, timelines, and escalation routes.

Priority Case Review

Have a complex situation or need quicker guidance? Priority review may allow your case to be reviewed sooner by our team.

Request Priority Review

Consumer complaints in Alberta are handled by Service Alberta: Consumer Protection. They oversee issues like refunds, contracts, misleading ads, unfair business practices, and scams.

File your complaint or learn your rights using their official portal below.
File a Complaint / Visit Service Alberta
BC complaints are managed by Consumer Protection BC, which helps with refunds, contract disputes, deceptive marketing, and licensing issues.

Use their official tools to submit a complaint or check consumer laws.
Start a Complaint / Explore Resources
Manitoba’s Consumer Protection Office handles a wide range of consumer issues including pricing errors, misleading sales, contracts, refunds, and scams.

Submit your complaint or review Manitoba’s consumer rights here.
Submit a Complaint / View Consumer Laws
The Financial and Consumer Services Commission manages consumer protection complaints relating to contracts, sales practices, refund issues, and regulated industries.

Access their complaint forms and learn about your rights below.
File a Complaint / Visit FCNB
The Consumer Affairs Division handles complaints involving misleading practices, contract issues, refunds, and deceptive advertising.

Use their site to begin a complaint or review consumer rights information.
Start Complaint Process / Learn More
The Consumer Affairs Office provides support for disputes involving sales, refunds, contracts, and unfair business practices.

File a complaint or read the official guidelines below.
Submit a Complaint / View Information
Nova Scotia’s official Consumer Complaints page outlines how to report unfair business practices, refund problems, and contract issues.

Use their resources to file a complaint or check eligibility.
File a Complaint / Learn Consumer Rights
Consumer complaints in Nunavut are handled through the Government of Nunavut.

Check their resources for assistance with disputes, refunds, and business issues.
Visit Nunavut Consumer Resources
Consumer Protection Ontario manages all consumer-related complaints including refunds, contracts, cooling-off periods, misleading ads, warranties, and more.

Start the complaint process or look up Ontario’s consumer laws below.
File a Complaint / Learn Your Rights
PEI’s Consumer Services office helps with disputes involving sales, contracts, refunds, and fair business practices.

Use the official links below to submit a complaint or understand your rights.
Begin a Complaint / Visit Consumer Services
Office de la protection du consommateur (OPC) handles consumer rights, refunds, contracts, warranties, and deceptive business practices.

Access Quebec’s official consumer tools and file a complaint here.
Submit a Complaint / View OPC Resources
The Financial and Consumer Affairs Authority (FCAA) oversees complaints against businesses, including scams, contracts, refund issues, and unfair practices.

Use their online portal to file a complaint or review consumer information.
Start a Complaint / Visit FCAA
Consumer Services Yukon manages disputes involving unfair practices, contracts, and refund issues.

Visit their official site to submit a complaint or review their guidelines.
Submit a Complaint / View Consumer Resources