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HOLD PLATFORMS ACCOUNTABLE
FOR WRONGFUL ACCOUNT DISABLING

Fix the AI. Restore Access. Provide Real Support.

62,000+

voices and rising

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Join 62,000+ in demanding Big Tech fix their broken systems and restore wrongfully disabled accounts.

THE ISSUE

Across the world, users are being locked out of their accounts without warning, explanation, or meaningful support. What was once occasional is now becoming systemic.

In recent months, major online platforms have expanded their reliance on artificial intelligence to enforce policies, while reducing access to human moderation and support systems. These automated systems are designed to act quickly, but they also introduce serious risks.

Users are increasingly reporting account restrictions, content removals, and permanent disables triggered by automated decisions, often without clear reasoning or effective resolution pathways.

At the same time, AI-powered support tools are being rolled out globally. While these systems provide general explanations or guide users through appeal proceesses, they often cannot reverse enforcement actions or restore access. Many users are left navigating systems with no meaningful assistance.

Governments and regulators around the world are beginning to respond, introducing new rules and scrutiny around platform accountability, artificial intelligence and user protection.

This is not an isolated issue. It is a systemic failure driven by automation without accountability, leaving real people, businesses, and communities without access, answers, or support.

GLOBAL IMPACT

This issue is affecting users worldwide across industries, professions, and communities.

... And more.

OUR DEMANDS

  1. Human review for all enforcement actions

  2. Clear reasons for account decisions

  3. A fair and timely appeals process

  4. Access to real customer support

  5. Protection of user data and access

  6. Transparent and consistent policies

  7. Independent oversight and accountability

WHY THIS MATTERS

Businesses and income are being lost
Small businesses, creators, and professionals rely on these platforms to operate. Sudden account loss can mean immediate financial harm.


Years of memories and personal data
Photos, messages, and important records are being permanently lost without warning or recovery options.


Communities and connections are disrupted
Support systems, networks, and audiences built over years can disappear overnight.
Freedom of expression is impacted


Users are being restricted or removed without clear justification, affecting their ability to communicate and participate online.


Lack of human support creates harm
When real people cannot be reached, users are left without answers, resolution, or accountability.

We are not just users.

We are human.

Systems should not silence, erase, or harm the people they are meant to serve.

Join us in demanding accountability.

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People Over Platforms Community

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Share Your Experience & Be Part of What Comes Next

If you’ve joined this space, there’s a reason. Something likely happened that brought you here, whether recently or over time.


This community exists so people can speak openly, share their experiences, and connect with others who understand what it’s like to deal with these situations.


You don’t have to share everything, just what you’re comfortable with.


If you’d like to introduce yourself, you can start with:

  • Where you’re from

  • What happened or what brought you here


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Wrongfully disabled accounts by Meta AI

I joined this group after all of my social media pages were permanently disabled in March of 2026. I received an email saying my instagram account representing my daughter was suspended. I was told it violated Terms of Use. This was an account my daughter did not have access to, it was registered to me, had parent managed/run in the page bio (as per instagrams terms) and was used to connect with and occasionally share photos with members of her dance team. I had that account for over a year but I had not posted on it for months.


The appeal only consisted of submitting an ID for verification. Within minutes I received a rejection notice with no other options. All pages that were linked were disabled permanently. This included my personal Facebook accounts I have had for over 20 years, family instagram page, and small business page. Everything take…


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