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Find answers in the People Over Platforms FAQ about our organization, website, policies, support options, and how we help people navigate disputes and accountability. Frequently Asked Questions General News & Updates Donations & Refunds Shop Petitions & Campaigns Education & Awareness Global & Local Support Membership & Accounts Technical Support Privacy & Data Legal What is People Over Platforms? People Over Platforms is a global nonprofit organization focused on protecting people’s rights in situations where corporations, businesses, platforms, or automated systems make decisions that affect individuals. Why is it called “People Over Platforms”? The name reflects a simple priority. People should always come before corporate interests, business models, or automated systems. Human wellbeing, fairness, and rights are more important than any platform or profit structure. Who founded People Over Platforms? People Over Platforms was founded by Brittany Watson after witnessing widespread harm caused by unfair and opaque corporate and platform decisions that left individuals with little to no recourse. What triggered the creation of this organization? Thousands of people shared experiences of losing access, income, communities, or services because of decisions made by businesses or platforms. Many had no clear explanation and no effective way to challenge what happened. That gap led to the creation of this nonprofit. Is People Over Platforms only about social media? No. Social media is only one part of the picture. The organization focuses on any system where corporate or automated decisions can hurt people, including platforms, service providers, businesses, and other digital or hybrid environments. Is People Over Platforms a charity or a nonprofit? It is a federally incorporated nonprofit organization. It is not a registered charity at this time. Who does the organization answer to? People Over Platforms is bound by nonprofit law, federal regulations, internal governance, and the expectations of the public it serves. Who runs the day to day work? The organization is managed by its founder along with growing operational structures that handle advocacy, research, communications, and support. Is People Over Platforms independent? Yes. It is independent from governments, political parties, and corporations. The work is driven by public interest and people’s rights. Does the organization belong to any company or platform? No. It is separate from all platforms and businesses and does not operate under the control of any corporate entity. What is the mission of People Over Platforms? The mission is to protect people’s rights wherever corporate, business, or platform systems make decisions that affect individuals and to advocate for fairness, transparency, accountability, and human centered treatment. What does “people’s rights” mean here? In this context, people’s rights include fair treatment, access to essential services, the ability to challenge harmful decisions, clear explanations, dignity, and protection from unjust or abusive corporate practices. What is the vision of the organization? The vision is a world where corporate and platform systems are transparent, fair, accountable, and designed with people’s wellbeing at the center rather than treating people as disposable users or data points. What core values guide the work? The organization is guided by fairness, transparency, accountability, compassion, accessibility, truth, and a strong focus on the human impact of systems and policies. Why is fairness such a focus? Because many decisions made by businesses or platforms are automated, opaque, or rushed. When those decisions are unfair or mistaken, people can lose income, relationships, identity, access, or opportunities overnight. Does the organization care about both individual and systemic issues? Yes. Individual stories matter, and at the same time those stories reveal patterns that point to systemic problems that need reform. Does People Over Platforms take sides with specific companies or platforms? No. The focus is on how people are treated, not on protecting any specific business. When systems harm people or lack accountability, they are open to scrutiny regardless of brand. Is the organization anti technology or anti business? No. Technology and business can be positive forces. The concern is when systems are built or run in ways that harm people or deny them fair treatment. Does the organization support reform rather than destruction of systems? Yes. The goal is improvement, accountability, and fairness, not simple destruction or chaos. Why does the organization emphasize “human centered” systems? Because systems exist to serve people. When people are reduced to numbers, metrics, or risk profiles, their rights and wellbeing can be lost in the process. What does People Over Platforms actually do in practical terms? The organization provides education, public information tools, documentation guidance, awareness campaigns, and analysis of patterns that show how corporate and platform decisions affect real people. Does the organization provide legal representation? No. It does not act as a law firm or legal clinic. It offers general information and rights based education. Does the organization intervene directly with companies or platforms? No. It does not have special access to internal systems and cannot restore accounts or override business decisions. What types of resources does the organization create? Plain language explanations, guides, FAQs, educational articles, human impact summaries, and high level overviews of processes and options available in different types of situations. Does the organization focus only on account bans? No. Account bans are one example. The work also includes unfair suspensions, wrongful enforcement actions, access removal, customer account closures, automated decisions, and other harmful corporate actions. Does the organization write about specific laws or regulations? It may explain general legal frameworks and public processes in simple language, without providing individual legal advice. Does People Over Platforms do research? Yes. The organization gathers information, stories, and patterns to better understand how systems operate and how they fail people. Does the organization engage in advocacy? Yes. Advocacy includes public education, awareness raising, participation in discussions, and highlighting patterns that show why reform is needed. Does the organization offer one on one case work? The focus is on scalable tools and guidance. Limited one to one support may be offered in the form of general information, but not full case management. Does the organization help with non digital corporate problems, such as service cancellations or account closures in other industries? Yes, as long as the issue involves corporate or system decisions that harm individuals or raise fairness questions. Who can seek information from People Over Platforms? Anyone. There are no membership barriers for accessing educational content. Does the organization support individuals only, or businesses as well? The primary focus is individuals and communities, but businesses and independent professionals affected by corporate decisions are included. Does location matter? No. People in any country can read and use the resources. Is the organization focused on a specific demographic? No. People of all backgrounds, professions, and identities can be affected by corporate or platform decisions, so the work is intentionally broad and inclusive. Does the organization support both long term harms and one time incidents? Yes. Both ongoing patterns and single serious events can matter, especially when they reveal wider systemic problems. Does the organization focus on a specific age group? No. Adults, older adults, and in some contexts youth may be impacted by unfair systems. The focus is on the pattern and the harm, not age alone. Can organizations or advocacy groups use the resources? Yes. Other groups are welcome to reference public materials, with appropriate credit where relevant. Can journalists or researchers use information from People Over Platforms? Yes. Public information can be used to support reporting or research into how corporate systems affect people. Does the organization prioritize certain types of cases? Patterns that show serious harm, large scale issues, or repeated failures of fairness and transparency tend to be prioritized. Will every individual case receive a personal response? Not always. Capacity is limited, and the focus is on creating tools that help many people at once. Is People Over Platforms legally registered? Yes. It is federally incorporated as a nonprofit organization. What is the business number? The business number is 748736766. What are the corporate and GST or HST account numbers used for? They are used for tax, compliance, and financial reporting in line with federal requirements. GST/HST Account Number: 748736766 RT0001 Are donations to People Over Platforms tax deductible? No. Donations are not tax deductible, because the organization is not a registered charity. How does the organization generate funding? Funding comes from direct donations, revenue from the shop, and any future nonprofit funding sources that may become available. Does the organization receive money from donations made on petition platforms? No. Donations made on third party petition platforms support those platforms alone and do not fund this nonprofit. Does the organization publish internal financial details publicly? High level transparency can be provided through summaries, reports, or updates. Detailed reporting follows relevant legal requirements. Is the organization connected to any political party or government body? No. It is politically independent and nonpartisan. Does any corporation fund or control People Over Platforms? No. The organization is independent from corporate control. How does the organization stay accountable to the public? By sharing its mission, work, and impact openly and by aligning activities with its stated values of fairness, transparency, and people’s rights. Does People Over Platforms only focus on extreme cases? No. Smaller or less visible harms can still show important patterns. Both high impact and everyday issues matter. Does the organization try to handle every type of complaint against any business? The focus is specifically on harmful decisions and systems, not routine customer service issues that have normal, working escalation paths. How does the organization decide what fits its mission? Cases or topics are considered relevant when corporate, platform, or system decisions significantly affect people’s lives, livelihoods, access, or safety and when fairness or transparency is clearly lacking. Does the organization take sides in individual disputes? It focuses on process and fairness rather than choosing winners in personal conflicts. Does People Over Platforms replace government consumer protection agencies or regulators? No. It complements existing structures by providing education and highlighting patterns that may not be visible at an individual level. Does the organization cover both online and offline systems? Yes. Many systems now blend digital and offline processes. Harm can occur in either or both. Does the organization focus on one country’s legal system? No. It aims to provide frameworks and education that make sense across borders, while acknowledging that local rules vary. Will the organization expand into new areas over time? Yes. As patterns of harm evolve, new issue areas may be identified and addressed. Are there things the organization does not do? Yes. It does not provide legal representation, does not guarantee outcomes, does not directly operate or control corporate systems, and does not promise to resolve individual disputes. Why is it important to define these boundaries clearly? Clear boundaries help set realistic expectations, protect individuals from false hope, and keep the organization focused on work it can do well. Does People Over Platforms support people in all countries? Yes. Resources are written for a global audience. Why does the organization treat digital and corporate harm as a global issue? Multinational companies and platforms operate across borders. People in many countries experience similar problems with the same systems. Can people outside Canada use the education and guidance materials? Yes. Most of the concepts, steps, and documentation practices are useful regardless of country. Does the organization provide region specific legal instructions? Only in high level educational terms. Detailed legal advice must come from local professionals or authorities. Does People Over Platforms interact with international organizations? It may share information, patterns, or public data with aligned organizations when appropriate and responsible. Does media coverage of the issues help internationally? Yes. Media attention often helps raise awareness and encourages reform across multiple regions. Are cultural differences recognized in the organization’s work? Yes. The way harm is experienced and described can vary. The organization listens for those differences while still focusing on core rights and fairness. Are there plans for translated materials? Yes. Over time, key resources may be translated into additional languages to improve accessibility. Does the organization try to influence international standards of fairness? Its work contributes to broader conversations about rights, accountability, and fair treatment in global systems. Can global supporters contribute stories or information? Yes. People from any country can share experiences that help reveal cross border patterns. Why does the organization collect stories and experiences? Stories show how policies and systems affect real people. They reveal harm that may be hidden behind numbers or corporate language. Do individuals have to share their names when submitting experiences? Not always. Some may choose to remain anonymous or limit identifying information. What happens to stories that are submitted? They can be reviewed, grouped into patterns, and used to inform education, advocacy, and awareness efforts. Some may be highlighted publicly with permission. Will every story be published? No. Some stories are kept internal, some are summarized, and some may not be published at all, depending on sensitivity and relevance. Can someone ask to have their story removed later? Yes. A person can request edits or removal of their story from public materials. How can people support the mission if they cannot donate? They can share resources, talk about the issues, participate in campaigns, and help others understand their rights. Does the organization encourage people to organize locally? Yes. Local action and mutual support are powerful ways to push for fair treatment and accountability. Does People Over Platforms have a traditional “membership” program for supporters? Supporters can create accounts on the website and engage with content and future community features. Can people from other advocacy spaces collaborate or share information? Yes. Shared knowledge and solidarity across movements can help expose harmful systems more effectively. Why is public participation important for this work? Without public stories, support, and visibility, harmful patterns remain hidden and corporations face little pressure to improve. What long term change does People Over Platforms want to see? Systems that are fair, transparent, reviewed by humans when needed, and designed in ways that respect people’s rights and dignity. Will the organization always focus on the same topics? The core principle of people’s rights will stay the same, but specific focus areas may shift as new harms or patterns emerge. Is policy or law reform part of the long term vision? Yes. Over time, research and patterns can inform recommended changes to how corporations and platforms are allowed to operate. Will People Over Platforms develop more tools to help individuals? Yes. The goal is to build more guides, templates, educational tools, and potentially interactive features that make it easier for people to navigate unfair situations. Will there be opportunities for structured volunteering or regional roles? Possibly. As capacity grows, more formal roles for volunteers, partners, or regional contacts may develop. Could the organization one day support strategic legal or policy actions? As it matures, it may contribute knowledge, patterns, or research that support strategic actions led by legal or policy experts. Will the organization create more detailed educational series or courses? This is a future possibility, especially as demand grows for deeper understanding of systems and rights. Does People Over Platforms plan to stay independent? Yes. Independence from corporate control is essential to the mission. How will the organization measure its impact over time? By tracking patterns, public awareness, media attention, policy discussions, systemic changes, and feedback from people who use its resources. How often will the organization review and update its own work? Regularly. As systems change, guidance and education must be updated. Can People Over Platforms guarantee that a person will get their account or access back? No. The organization cannot control corporate or platform decisions and does not promise outcomes. Can this nonprofit replace a lawyer or legal clinic? No. Educational materials cannot replace legal representation in complex cases. Does the organization encourage people to ignore corporate terms of service? No. It encourages people to understand the terms, recognize where they are unfair or misused, and push for better systems. Does People Over Platforms provide mental health support? It may acknowledge emotional impact and point people toward appropriate resources, but it is not a health service provider. Is this organization right for every situation involving a complaint? No. For routine customer issues that have clear resolution channels, the organization’s tools may not be necessary. What should people expect when they use the organization’s resources? They can expect clear information about processes, rights concepts, documentation tips, and patterns, not magic fixes. Why does the organization keep repeating that it cannot restore accounts or override companies? Because being honest about limitations is part of responsible and ethical work. It prevents false expectations and further harm. Can the organization advise people to break rules or commit fraud to get access back? No. It will never support dishonest or illegal actions. Does People Over Platforms believe all companies are bad? No. The concern is not that companies exist, but that systems sometimes hurt people without accountability or meaningful recourse. Why should anyone trust this organization? Because it exists for one reason, to put people first. It states its limits clearly, focuses on real harms, listens to lived experiences, and builds tools that help people understand and stand up for their rights in a world where corporations and platforms hold increasing power.

People Over Platforms is committed to accessibility standards that ensure equal access, usability, and inclusion for all users. / Policies / Accessibility / Accessibility People Over Platforms Worldwide is committed to providing an accessible, inclusive, and user friendly digital experience for all individuals. Our goal is to ensure that every visitor can access our website, resources, support tools, donation systems, and community features without barriers. We work continuously to improve accessibility and to meet recognized standards that support a wide range of users and assistive technologies. Our Accessibility Standards People Over Platforms aims to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines outline how websites can be made more usable for people with disabilities, including those who use screen readers, assistive devices, or alternative navigation methods. We also follow best practices recommended by trusted accessibility organizations and by the platforms we use to operate our website. Features That Support Accessibility Some considerations taken when designing and maintaining our website include: Logical structure with clear navigation High contrast text and accessible color choices aligned with our brand palette Alt text for images, graphics, and icons Forms with clear labels and instructions Text that can be resized without breaking layout Compatibility with screen readers and assistive devices Pages that avoid excessive bandwidth use where possible Links that clearly indicate their purpose Content that avoids unnecessary animations or moving elements We regularly review our layout, headings, and link structure to maintain clarity and ease of use. Third Party Tools and Services Our website may include content or services provided by third parties, such as: Payment processors Petition platforms Merch and fulfillment partners Embedded media or forms Linked resources from government or legal websites While we do not control the accessibility features of these services, we choose providers that prioritize accessibility and work to address issues when they arise. If you experience difficulty with any external content, we encourage you to inform us. Alternative Formats If you require any of our material in an alternative format, such as: A large print version Plain text A simplified version A PDF or accessible document We will make reasonable efforts to provide it within a timely manner. Contact us with your request and the specific content you need. Browser and Device Compatibility Our website is designed to work on modern browsers including: Google Chrome Mozilla Firefox Microsoft Edge Safari Mobile browsers on iOS and Android Older browsers may not support all accessibility features. For the best experience, we recommend using the most up to date version of your preferred browser. Feedback and Support We welcome feedback about accessibility issues on our website. If you encounter a barrier, experience difficulty using any part of our site, or need assistance, please contact us at: support@peopleoverplatforms.org help@peopleoverplatforms.org Include a description of the issue, the page where it occurred, and the device or assistive technology you were using. We will work to address your concern as quickly as possible. Policy Updates We may update this Accessibility page as our website evolves or as accessibility standards change. The updated version will always be available on this page. Last Updated: December 02, 2025

Understand the ombudsman complaint process for oversight, dispute resolution, and accountability across institutions and organizations. / Resources / Ombudsmen / Ombudsmen Ombudsmen provide independent review of complaints against organizations. They act as neutral mediators to help resolve disputes when platforms or regulators fail to respond fairly. Explore the resources below to find ombudsman contacts and complaint processes in your region. Home About Donate Shop FAQ Support Resources Small Claims Ombudsmen Consumer Complaints Small Claims Ombudsmen Consumer Complaints News Movement News Petition Updates Stories & Updates Movement News Petition Updates Stories & Updates My Account Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Policies Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Choose your province or territory below to access official links, forms, fees, filing rules, and step-by-step guides for your Small Claims Court. What Ombudsmen Do Ombudsmen investigate complaints, recommend solutions, and ensure organizations are accountable. They are not courts but can often resolve disputes faster and at lower cost. How to Use This Hub Select your region to find local ombudsman contacts, complaint procedures, and online submission forms. If your region isn’t available yet, check back soon as we expand our coverage worldwide. Home COMING SOON Close Canada Choose Your Region Close

The People Over Platforms Shop features official apparel and items connected to our organization’s work protecting people’s rights and promoting accountability. Every item supports our global mission for justice. Be the change. Wear the cause. Shop Now T-Shirts Quick View People Over Platforms: Global Justice Tee Price From C$25.00 Excluding GST/HST Quick View Disrupted: A Global Fight for Justice Tee Price From C$25.00 Excluding GST/HST Quick View Hold Platforms Accountable Unisex T-Shirt Price From C$25.00 Excluding GST/HST Quick View Unmuted Cotton T-Shirt Price From C$25.00 Excluding GST/HST Quick View Official People Over Platforms T-Shirt | Movement Edition Price From C$25.00 Excluding GST/HST Crewnecks Quick View Movement Edition Crewneck | Hold Big Tech Accountable Price From C$45.00 Excluding GST/HST Quick View We Are The Algorithm | The People’s Movement Crewneck Price From C$45.00 Excluding GST/HST Quick View People Over Platforms | Premium Edition Crewneck Price From C$45.00 Excluding GST/HST Quick View Putting People First Crewneck Sweater Price From C$45.00 Excluding GST/HST Hoodies Quick View Official People Over Platforms Hoodie | Premium Edition Price From C$50.00 Excluding GST/HST Quick View People Over Platforms: Global Justice Hoodie Price From C$50.00 Excluding GST/HST Quick View Disrupted: A Global Fight for Justice Hoodie Price From C$50.00 Excluding GST/HST Quick View Campaign Pom-Pom Beanie | People Over Platforms Movement Price C$29.99 Excluding GST/HST Quick View Official People Over Platforms Hoodie | Movement Edition Price From C$50.00 Excluding GST/HST Quick View Putting People First Emblem Hoodie Price From C$50.00 Excluding GST/HST Quick View Unplug The System Hoodie Price From C$50.00 Excluding GST/HST Quick View Unplug the System Hoodie Price From C$49.99 Excluding GST/HST Quick View Hold Platforms Accountable Unisex Hoodie Price From C$50.00 Excluding GST/HST Quick View Building A Safer Digital Future Unisex Hoodie Price From C$50.00 Excluding GST/HST Beanies Quick View Unplug the System | Movement Pom-Pom Beanie Price C$29.99 Excluding GST/HST Quick View Raise Awareness Beanie | Hold Big Tech Accountable Price C$30.00 Excluding GST/HST Quick View Digital Justice Beanie | Hold Big Tech Accountable Price C$29.99 Excluding GST/HST Quick View Movement Edition Beanie | Hold Big Tech Accountable Price C$29.99 Excluding GST/HST Quick View Campaign Beanie | People Over Platforms Movement Price C$29.99 Excluding GST/HST Quick View Campaign Pom-Pom Beanie | People Over Platforms Movement Price C$29.99 Excluding GST/HST

Explore the consumer complaint process for disputes with corporations, businesses, and service providers across multiple jurisdictions. / Resources / Consumer Complaints / Consumer Complaints What This Hub Covers This section guides you to agencies and regulators where you can file consumer protection complaints against digital platforms. If a platform has treated you unfairly, withheld funds, or misled you, these resources will help you take the next step. Home About Donate Shop FAQ Support Resources Small Claims Ombudsmen Consumer Complaints Small Claims Ombudsmen Consumer Complaints News Movement News Petition Updates Stories & Updates Movement News Petition Updates Stories & Updates My Account Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Policies Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Who Can File Anyone impacted by a platform’s unfair actions, whether as a user, creator, or small business owner, can submit a complaint to the proper authority. Consumer Protections Offices Select your province or territory to access complaint forms, filing rules, and step-by-step guidance. Regions Menu Close Who This Guide Helps Use this guide if you experienced: Billing disputes Wrongful charges Failed refunds Warranty problems Contract issues Service cancellations Misleading ads Scam or fraud attempts Poor quality services Privacy violations Banking issues Telecom complaints This guide applies across all provinces and territories in Canada. Collecting Your Evidence Before filing a consumer complaint, gather: Receipts and invoices Screenshots of ads or conversations Emails or support messages Dates and timelines Order numbers Contract terms Payment confirmations Proof you attempted to resolve the issue Strong evidence increases your success rate. Contacting The Business First Most consumer protection agencies require proof that you tried resolving the issue directly. Contact the business using: Email Support forms Phone In person if applicable If they refuse, ignore you, or do not resolve the situation, proceed to filing a formal complaint. Filing Your Complaint Once you have documented proof and attempted to resolve the issue, you can file a complaint with the correct provincial or territorial consumer protection office. Use the directory on the right side of this page to select your location. Federal Complaint Routes Some consumer issues fall under federal jurisdiction. Telecom, wireless, internet Commission for Complaints for Telecom Services Banking and financial services Financial Consumer Agency of Canada Fraud, scams, identity theft Canadian Anti-Fraud Centre Misleading advertising, anti competitive behavior Competition Bureau Canada Privacy complaints Office of the Privacy Commissioner of Canada Writing A Strong Complaint A strong complaint includes: A clear summary of the issue Dates and timeline What was purchased or agreed to What went wrong Attempts you made to solve it Evidence attached The outcome you want Be brief, factual, and organized. Escalation If There Is No Resolution If filing a complaint does not resolve the issue, you may escalate to: Provincial or federal Ombudsman Small Claims Court Regulatory agencies Chargebacks through your bank PayPal dispute center Credit card dispute Media escalation for serious issues People Over Platforms can guide you on your options but does not file complaints for you. What We Can and Cannot Do We can: Help you understand your rights Provide templates Direct you to the correct agency Review your evidence Help you prepare a complaint We cannot: File a complaint for you Act as your representative Guarantee outcomes Provide legal advice Force any business or agency to take action Need Help? If you need help understanding your consumer complaint options: People Over Platforms Worldwide support@peopleoverplatforms.org help@peopleoverplatforms.org Related Guides Small Claims Canada Small Claims Ombudsmen Canada Support Menu Close

Understand the refund policy terms for donations, purchases, and transactions associated with People Over Platforms. / Policies / Refund Policy / Refund Policies This page explains how refunds are handled for donations and for purchases made through our online shop. We aim to be clear, fair, and transparent about when refunds may be issued, how requests are reviewed, and what steps you can take if an issue occurs. Please select one of the sections below to continue. DONATIONS SHOP Overview Donations support our nonprofit mission and help us provide advocacy, tools, and resources for people affected by wrongful account loss and platform harms. Since donations are used immediately to support operations, they are generally non refundable except in specific situations. Donation Refund Conditions We may issue a refund when: A donation was made in error A donor entered the wrong amount A donor did not intend to authorize the transaction A technical issue caused an unintended charge Requests must be made within 30 days of the donation. Errors and Duplicate Transactions If you accidentally donate twice or experience a duplicate payment due to a technical error, we will process a refund for the duplicate amount. Recurring Donations You may cancel recurring monthly donations at any time by contacting us. If a recurring donation was processed after cancellation or due to an error, we will refund that charge. Fraudulent or Unauthorized Transactions If you believe a donation was made without your authorization, notify us immediately. We will investigate and issue a refund for any fraudulent charge. Transparency and Accountability We maintain detailed records of all donations and follow strict financial controls. Refunds are handled with respect for donor intent and nonprofit transparency requirements. Processing Times and Refund Method Approved donation refunds will be returned to the original payment method. Refund processing times depend on your bank or payment provider. Contact Details Donation refund requests can be submitted to: support@peopleoverplatforms.org donate@peopleoverplatforms.org Overview This section covers refunds, returns, and replacements for merchandise purchased through the People Over Platforms Online Shop. Our items are produced and shipped through print on demand suppliers, which means each item is made specifically for your order. Returns and Exchanges Because all items are made to order, we do not accept returns or exchanges for reasons such as incorrect size, changing your mind, or general dissatisfaction. Please review sizing charts and product information carefully before placing your order. Damaged or Incorrect Items If your item arrives damaged, misprinted, or incorrect, contact us within 20 days of delivery. We will request a photo of the issue so we can submit it to our production partner. Once approved, you will receive either a free replacement or a refund. Lost Packages If your order shows as delivered but you did not receive it, contact us immediately. We will help file a carrier investigation. In some cases our production partner may offer a replacement. Order Changes or Cancellations Orders cannot be changed or canceled after they enter production, which usually happens within a few hours of purchase. If you contact us immediately after ordering, we will try to intervene, but we cannot guarantee changes once production has begun. Non Returnable Items Items that cannot be returned or refunded include: Items damaged through use or wear Items returned without contacting us Items returned after the 20 day window Processing Times and Refund Method Once a refund is approved, the amount will be returned to your original payment method. Processing times depend on your bank or payment provider. Replacements ship at no extra cost. Contact Details If you have any questions about your order, need help with a tracking issue, or want to report a damaged or incorrect item, you can reach the People Over Platforms Shop team at: support@peopleoverplatforms.org inquiries@peopleoverplatforms.org Please include: Your order number The email used at checkout Any photos if your item arrived damaged or incorrect A brief description of the issue Our team will respond as soon as possible. Last Updated: November 27, 2025

Read the People Over Platforms privacy policy detailing data handling, user rights, and information protection practices. / Policies / Privacy Policy / Privacy Policy People Over Platforms Worldwide is committed to protecting your privacy and being transparent about how your information is handled. This policy outlines how data is collected, used, stored, and safeguarded across our website, shop, support systems, petitions, and advocacy tools. Your privacy and trust are essential to our work. Who We Are People Over Platforms Worldwide is a federally registered nonprofit organization based in Ontario, Canada. Our mission is to defend digital rights, support individuals who have lost access to online accounts, and hold major technology platforms accountable for fair treatment, transparency, and responsible product design. This policy explains how we collect, use, protect, and share information when you visit our website, contact us for support, take part in our advocacy work, sign petitions, donate, or engage with our community in any other way. What Information We Collect The information we collect depends on how you interact with us. Website visitors We may collect technical information such as IP addresses, device and browser type, referring links, pages viewed, time spent on pages, and general location. This helps us understand traffic patterns and improve our website. Supporters and petition signers If you sign a petition or join a campaign, we may collect the name, email address, country or region, and any comments you choose to provide. Depending on the platform used, some details may originate from a partner service that you have agreed to. People requesting support or sharing stories When you contact us or submit a form, we may collect your name, email, and any information or files you decide to share about your experience with a platform. These often include personal or sensitive details, so we treat them with special care. Donors and shop customers If you donate or purchase merchandise, we collect the information required to complete the transaction. Payment details are handled securely by our payment processors and are not stored in full on our systems. Volunteers, partners, and media contacts We may collect contact information, communication history, and details related to collaboration or media outreach. How We Use Your Information We use the information we collect to: Operate and improve our website and digital tools Respond to messages, support requests, and inquiries Document platform harms and analyze emerging issues Build anonymized case statistics for reports and advocacy Communicate updates, resources, and calls to action when requested Process donations and maintain financial records Support our petitions, campaigns, and non profit operations We do not sell personal information or use it for commercial advertising unrelated to our mission. When We Share Information We may share information with trusted third parties that help us operate our services, such as website hosting, analytics providers, payment processors, shipping vendors, or petition platforms. We may also share anonymized and non identifying statistics with journalists, regulators, lawmakers, or partners for advocacy purposes. We do not share personal information without a valid purpose and never without appropriate safeguards. Legal Bases For Processing For users in jurisdictions that require a legal basis for processing, we rely on one or more of the following: Your consent when you sign a petition, subscribe to updates, or submit information to us Our legitimate interests in operating an advocacy organization Compliance with legal and financial obligations Contractual necessity when processing donations or shop orders Your Rights And Choices Depending on your location, you may have rights such as: Access to the information we hold about you Correction of inaccurate information Withdrawal of consent Deletion of your information Objection to certain types of processing Portability of your data Restriction of processing Contact us to exercise any of these rights. We will respond within a reasonable timeframe. How Long We Keep Your Information We store information only for as long as needed for the purpose for which it was collected or as required by law. For example: Support messages and case files may be kept while we are actively assisting you Donation records must be stored for legal and accounting requirements Analytics logs are retained for limited periods Petition and campaign data may be kept as part of long term advocacy records You may request deletion at any time unless we must retain information for legal or operational reasons. Children And Vulnerable Users Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from children without consent where required. If you believe information about a child has been submitted to us without proper authorization, contact us and we will delete it. We handle information relating to vulnerable users with heightened care and confidentiality. Cookies, Anayltics and Tracking We use cookies and similar technologies to: Understand how visitors navigate our site Improve performance and accessibility Detect errors and prevent misuse Enable core site functions You can control or disable cookies through your browser. Some cookies are essential for the website to function and cannot be turned off. International Transfers Our organization is based in Canada, but some information may be stored or processed in other countries depending on the services we use. When information is transferred internationally, we rely on safeguards such as contractual protections or service providers that follow recognized privacy standards. How We Protect Your Information We use a combination of administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. Although no system can be completely secure, we take reasonable steps to keep your information safe, including secure servers, limited access controls, and trusted service providers. How We Handle Sensitive Stories And Evidence Many supporters share highly personal details such as screenshots, account screenshots, IDs, business impacts, or private conversations. We handle this information with strict confidentiality. We use sensitive information only to provide support, understand platform harms, or build anonymized advocacy materials. We do not share identifying details publicly without clear permission. You may request deletion at any time unless we must retain information for legal reasons. How We Handle Petition And Supporter Comments If you sign a petition or submit a public comment, your name, city, or comment may be visible on the petition platform depending on its settings. When petition information is shared with us, we use it only for advocacy purposes or to keep you informed about related actions. You may request removal of your information from our records. Automated Decision Making And AI Moderation Transparency We use automated tools for basic functions such as spam detection, analytics, email routing, and website performance. These tools do not make decisions that affect your rights, access to services, or eligibility for support. Any important decisions are made by people rather than automated systems. Platform Specific Data Flows Because we operate a multi platform ecosystem, some information may pass through services such as Wix Studio, Printful, PayPal, Google Workspace, petition platforms, or analytics providers. These services process information only to help us operate our website, shop, donation systems, and communication tools. Data Storage Locations Information may be stored on secure servers located in Canada, the United States, or the European Union depending on the service provider used. These providers follow recognized security and privacy standards. How People Can Choose What Emails To Recieve You can unsubscribe from newsletters or campaign emails at any time by using the link included in each message. Certain transactional emails such as receipts, support replies, or important legal notices cannot be opted out of because they are necessary for service. Contacting Regulators Or Oversight If you have concerns about how we handle your information, you can contact your regional privacy regulator. In Canada, this is the Office of the Privacy Commissioner of Canada. Users in the European Union or United Kingdom may contact their local Data Protection Authority. You may also contact us directly with any concerns. Cookies For Performance And Fraud Prevention Some cookies and security tools are required to operate our website safely, including load balancing, security monitoring, and protection against unauthorized activity. These cookies do not track your browsing for advertising purposes and cannot be turned off. How Stories May Be Anonymized And Used For Advocacy Reports We may transform case information into anonymized statistics, summaries, or trend reports used for advocacy, media, regulatory submissions, or public awareness. These summaries do not include identifying details unless you have given explicit permission. Appeals Or Data Deletion Requests Describe a feature you’d like to share about this company or highlight a particular service it offers. Legal Disclaimer People Over Platforms provides general information and advocacy resources. We are not a law firm and do not provide individualized legal advice. Any information offered through our website or communications is for informational or educational purposes. Contact Details And Updates To This Policy We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised date. For questions about this policy or to submit a rights request, contact us at: privacy@peopleoverplatforms.org Last Updated: November 27, 2025

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Explore North America small claims options, processes, and resources for resolving disputes with corporations and businesses. / Resources / Small Claims / North America / North America Small Claims Platforms assume people won’t fight back. Small Claims Courts are proof that you can. Small Claims Courts across Canada allow you to recover money, enforce your rights, and hold companies accountable — even without a lawyer. Home About Donate Shop FAQ Support Resources Small Claims Ombudsmen Consumer Complaints Small Claims Ombudsmen Consumer Complaints News Movement News Petition Updates Stories & Updates Movement News Petition Updates Stories & Updates My Account Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Profile My Account Notifications My Orders My Wallet My Subscriptions Settings Policies Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Privacy Policy Refund Policy Terms of Use Accessibility Legal Disclaimer Choose your region below to access official links, forms, fees, filing rules, and step-by-step guides for your Small Claims Court. Canada Choose Your Region Close

Access data protection resources to learn how to protect your personal data, understand privacy risks, and find assistance when your data rights are violated. / Resources / Data Protection / Data Protection Why Data Protection Matters Protecting personal information is a fundamental right. This section highlights how regulators and authorities safeguard your digital privacy, enforce compliance, and provide remedies when platforms misuse or mishandle data. What You’ll Find Here Explore global and regional data protection resources, including complaint portals, privacy commissioners, and regulatory authorities. These tools can help you file reports, request data access, or seek remedies if your rights are violated. We’re expanding coverage worldwide — more country-specific pages and forms will be added regularly. How to Use This Hub Choose your region (once available) to find direct links to data protection agencies, complaint forms, and step-by-step filing guides. If your region isn’t listed yet, check back soon — we’re building a complete global database. Status: Coming Soon Home COMING SOON Close

Access legal and consumer resources designed to help individuals address disputes and pursue accountability. Resources Small Claims Ombudsmen Fees & Forms Consumer Complaints Data Protection On-going Litigation

Read the legal disclaimer policy outlining limitations, responsibilities, and usage terms for People Over Platforms content and services. / Policies / Legal Disclaimer / Legal Disclaimer This Legal Disclaimer explains the limitations of the information, tools, and resources provided by People Over Platforms Worldwide. By using our website or any of our materials, you acknowledge and agree to the following. Not Legal Advice People Over Platforms Worldwide is not a law firm. We do not provide legal advice, legal representation, or legal services. Information on this website, in our resources, guides, emails, or support messages is provided for general informational and educational purposes only. It should not be relied upon as a substitute for professional legal counsel. If you need legal advice, you should consult a qualified lawyer in your region. No Attorney-Client Relationship Communicating with us, submitting a story, or requesting support does not create an attorney–client relationship. Sharing information with us does not mean we represent you, act on your behalf, or provide legal protection. We act solely as an advocacy organization to highlight patterns of platform harm and provide general guidance. Accuracy of Information We work to ensure that our information is accurate, current, and reliable. However, we cannot guarantee that all content on our website or shared materials is: Up to date Applicable to your specific situation Correct in all jurisdictions Comprehensive or error free Laws and platform policies change frequently. You are responsible for verifying any information before relying on it. No Garentee of Outcomes We cannot guarantee: That your account will be restored That platform decisions will be reversed That regulators, media, or legal authorities will take action That submitting your story will lead to case review That any specific result will occur Our role is advocacy, awareness, and generalized support only. External Links and Third Party Content Our website may link to: Government resources Court forms Legal templates Petition platforms Media articles Support tools Social media sites People Over Platforms Worldwide is not responsible for: The accuracy of third party content The accessibility or availability of external sites Any harm or loss that results from using third party services Use of external links is at your own risk. Personal Information and Confidentiality We protect user submissions and sensitive stories with care, but you are responsible for avoiding the inclusion of unnecessary personal, financial, or identifying information. Submitting information to us does not guarantee confidentiality in the same way a lawyer–client relationship would. Refer to our Privacy Policy for full details. Privacy Policy No Professional Advice Our materials may include general guidance related to: Digital rights Platform disputes Small claims processes Advocacy actions Social media account loss This guidance is not professional advice and must not be treated as legal, financial, medical, psychological, or technical advice. Always consult the appropriate professional where needed. Contact Us If you have questions about this Legal Disclaimer, you may contact us at: People Over Platforms Worldwide support@peopleoverplatforms.org inquiries@peopleoverplatforms.org Last Updated: December 02, 2025