Explore People Over Platforms Worldwide services offering structured advocacy support, case reviews, evidence documentation, escalation guidance, and resources for individuals and businesses facing platform-related issues. Professional Support Strategic Solutions. Specialized services designed to review, strengthen, and support your digital accounts. From in-depth case analysis to advocacy and structured documentation, each service is built to provide clarity, direction, and actionable next steps in complex situations. The information, guidance, templates, and resources provided through our services are intended for educational and advocacy purposes only. They do not constitute legal advice or establish a solicitor-client or attorney-client relationship. While we strive to provide accurate, high-quality support tailored to your circumstances, platform policies, procedures, and decisions are outside our control. Unless otherwise stated, services consist of a one-time document package and do not include ongoing case management or continued support. No specific outcome, response, account restoration, or resolution can be guaranteed. Advocacy Letter (Standalone) $35 $ 35 A professionally written advocacy letter designed to support your case and strengthen your communication with platforms or organizations. Valid for one week Select Customized advocacy letter based on your case details Clear and professional messaging Structured content to support your appeal or request Language designed to improve clarity and impact Case Follow-Up & Escalation Support $50 $ 50 Ongoing support designed to guide your next steps after submitting an appeal or receiving a response. Valid for one month Select Review of case updates and recent developments Guidance based on responses received from platforms or organ Clear recommendations for next steps Escalation strategies tailored to your situation Continued support to help you move forward effectively Documentation & Evidence Package $60 $ 60 A structured documentation service designed to organize your case into a clear, professional format. Valid for 7 days Select Organized case summary and structured timeline Clear presentation of key events and supporting details Integration of relevant evidence and documentation Professionally formatted case file for submission or escalat Improved clarity and consistency across your materials Priority Digital Account Review $75 $ 75 A structured case review and escalation plan designed for restricted or disabled accounts. Valid for one week Select Case analysis and issue identification Professionally written appeal messaging Strategic recommendations for escalation Clear, structured next steps Account Protection & Risk Assessment $95 $ 95 A proactive account assessment designed to identify risks, vulnerabilities, and potential triggers before issues occur. Valid for 2 weeks Select Review of account activity and usage patterns Identification of potential risks and vulnerabilities Insight into actions that may trigger restrictions or enforc Tailored recommendations to improve account stability Guidance to reduce the likelihood of future issues Premium Digital Case Review $135 $ 135 A comprehensive case review providing personalized analysis, advocacy materials, and strategic guidance for complex account suspensions. Valid for 3 months Select Comprehensive case analysis and issue identification Comprehensive case analysis and issue identification Professionally written appeal and advocacy templates Follow-up and support communication templates Structured escalation guidance and review strategy Advocacy support letter prepared for your case Submission resources and recommended access points Progress tracking and submission checklists Final case assessment and next-step guidance Priority turnaround Complete Case Support Package $200 $ 200 Comprehensive end-to-end case preparation, advocacy support, and strategic guidance for complex or high-impact account suspensions. Valid for 6 months Select Comprehensive case analysis and strategic assessment Personalized recommendations and action plan Professionally written appeal and advocacy documents Support and follow-up communication templates Advocacy support letter prepared for your case Structured escalation strategy and guidance Organized case documentation and formatting Submission resources and recommended access points Progress tracking and submission checklists Final case assessment and next-step recommendations Ongoing follow-up clarification or guidance Bundle Value

Read the People Over Platforms Worldwide Legal Disclaimer covering advocacy, services, educational resources, legal limitations, third-party information, and user responsibilities. Legal Topics Need help finding something? Browse the categories below to quickly find the information you’re looking for. Overview & Scope About People Over Platforms Worldwide Legal Information & Education No Legal Advice No Lawyer-Client Relationship Other Professional Boundaries Advocacy & Case Support No Guarantee of Outcomes Platform & Account Decisions Deadlines & Urgent Matters Accuracy, Completeness & Updates User Responsibility Jurisdiction & Geographic Differences Third-Party Websites & Resources AI, Technology & Automated Tools User Submissions, Stories & Evidence Privacy & Confidentiality Media, News & Educational Content Petitions, Campaigns & Advocacy Partnerships, Sponsors & External Organizations Donations, Paid Services & Shop Intellectual Property & Third-Party Materials Accessibility & Alternative Formats Security, Fraud & Impersonation Limitation of Responsibility Changes, Contact & Questions Legal Disclaimer & Professional Boundaries This Legal Disclaimer explains the limitations, professional boundaries, responsibilities, and conditions that apply to information, advocacy, services, resources, campaigns, communications, and other activities made available by People Over Platforms Worldwide (POPW). What This Disclaimer Covers This Disclaimer applies, where relevant, to POPW’s website, paid and unpaid services, advocacy activities, educational resources, petitions, campaigns, news and media content, community features, partnerships, donations, shop, downloadable materials, communications, and other programs. Relationship to Other Policies This Disclaimer should be read together with applicable Terms of Use, Privacy Policy, Refund Policy, Accessibility Policy, service descriptions, intake terms, purchase terms, campaign rules, partnership agreements, and other notices or agreements. Purpose of Our Information POPW provides information and resources primarily for advocacy, education, public awareness, organizational support, and general informational purposes. Who We Are People Over Platforms Worldwide is a federally incorporated Canadian nonprofit organization focused on people’s rights, digital rights, platform accountability, business and corporate accountability, advocacy, education, resources, and support. Nature of Our Organization POPW is an advocacy and nonprofit organization. It is not a law firm, court, government agency, regulator, law-enforcement agency, financial institution, medical provider, or other licensed professional practice unless expressly stated otherwise. Our Advocacy Role POPW may advocate for individuals, communities, reforms, accountability, transparency, due process, accessibility, consumer interests, and other issues consistent with its organizational purposes. General Legal Information Legal information appearing on our website or in our resources is provided for general informational and educational purposes and may not apply to a particular person, dispute, jurisdiction, or circumstance. Educational Resources Guides, templates, explanations, articles, directories, procedural information, and other educational resources are intended to help people better understand issues and possible options. Legal Information Can Change Laws, regulations, court decisions, policies, procedures, filing requirements, limitation periods, and government guidance can change. Users should verify current requirements with authoritative sources. Examples Are Illustrative Examples, sample wording, scenarios, and explanations are illustrative and should not be treated as individualized legal conclusions. Not Legal Advice Nothing provided by POPW constitutes legal advice unless expressly provided by a properly authorized legal professional acting in that capacity under a separate agreement. Do Not Rely on POPW as Your Lawyer Users should not rely on POPW’s website, advocacy, communications, reports, templates, or services as a substitute for advice from a qualified lawyer regarding their individual circumstances. Individual Circumstances Matter Legal rights and options can depend on facts, evidence, location, deadlines, contracts, procedural rules, and other circumstances that POPW may not know or assess. Seek Qualified Legal Advice Where legal rights, significant losses, litigation, deadlines, criminal matters, immigration, employment, housing, family matters, or other serious issues are involved, users should consider obtaining advice from an appropriately qualified professional. No Lawyer-Client Relationship Accessing POPW’s website, contacting us, submitting information, purchasing a service, receiving advocacy support, or using our resources does not create a lawyer-client or attorney-client relationship. Communications Are Not Privileged Communications with POPW generally do not carry lawyer-client privilege or attorney-client privilege merely because they concern a legal issue. No Retainer Payment for a POPW service is payment for the service described. It does not constitute a legal retainer unless a separate written agreement with a qualified legal professional expressly states otherwise. Lawyer Referrals and Listings Any lawyer, legal clinic, legal service, directory, or external legal resource referenced by POPW remains independent from POPW unless expressly identified as an organizational relationship. No Professional Advice Unless expressly stated otherwise, POPW does not provide medical, mental-health, financial, tax, accounting, investment, immigration, cybersecurity, or other regulated professional advice. Specialized Advice Users should consult an appropriately qualified professional when their circumstances require specialized advice. Educational Discussion Is Not Diagnosis General discussion of harms, technology, accessibility, wellbeing, fraud, security, or other issues does not constitute diagnosis, treatment, professional assessment, or individualized professional advice. Nature of Case Support POPW may review information, organize documentation, identify possible escalation routes, prepare advocacy correspondence, provide educational information, and assist users in presenting their concerns. POPW Is Not Your Representative Unless expressly agreed otherwise in writing and legally permitted, POPW does not act as a user’s lawyer, litigation representative, authorized legal agent, or government representative. Advocacy Letters An advocacy letter reflects POPW’s advocacy position based on the information available to us. It does not carry the authority of a court order, regulatory decision, legal demand, or attorney correspondence. Case Reviews Case reviews are based on information supplied by the client and information reasonably available to POPW. They are not judicial findings, legal opinions, forensic investigations, or guarantees that another organization will agree with our assessment. Evidence Packages Documentation and evidence packages organize information for advocacy or informational purposes. Their preparation does not establish the authenticity, admissibility, legal sufficiency, or evidentiary weight of the material. Escalation Support Suggested escalation routes are informational and may change, become unavailable, or be unsuitable for a particular case. Client Instructions Users remain responsible for deciding whether to send, submit, publish, sign, file, or rely upon materials prepared or suggested by POPW. No Guarantee of Outcomes POPW does not guarantee any particular result from advocacy, case support, correspondence, complaints, appeals, campaigns, petitions, referrals, reports, or other activities. No Guarantee of Account Restoration POPW cannot guarantee that a disabled, suspended, restricted, hacked, removed, or otherwise affected account, page, profile, listing, service, or digital asset will be restored. No Guarantee of Response POPW cannot guarantee that a platform, company, government body, regulator, media organization, lawyer, business, or other third party will respond to a communication or request. No Guarantee of Compensation POPW cannot guarantee refunds, damages, settlements, reimbursements, credits, compensation, fee waivers, or other financial recovery. No Guarantee of Investigation Submitting information or complaints does not guarantee that a regulator, platform, business, authority, journalist, or other party will investigate or take action. No Guarantee of Policy Change Advocacy and campaigns may seek systemic reform, but POPW cannot guarantee legislative, regulatory, corporate, platform, or policy changes. Third Parties Control Their Decisions Platforms, businesses, corporations, service providers, regulators, and other third parties independently control their own policies, systems, enforcement decisions, appeals, investigations, and remedies. POPW Cannot Override Platforms POPW cannot compel Meta, Facebook, Instagram, Google, TikTok, X, or another platform or business to restore access, reverse enforcement, provide support, change a decision, or issue compensation. Platform Processes May Change Appeal systems, support channels, forms, escalation paths, verification systems, and enforcement processes can change without notice. Automated Enforcement Information concerning automated or AI-assisted enforcement is based on available evidence and public information. POPW may not be able to determine exactly how a particular automated decision was made. Account Security Users remain responsible for protecting passwords, authentication methods, recovery codes, devices, email accounts, and other security credentials. POPW Does Not Track Legal Deadlines Unless expressly agreed in writing, POPW does not assume responsibility for tracking court dates, limitation periods, appeal deadlines, filing deadlines, statutory deadlines, or other time-sensitive obligations. Do Not Delay Because You Contacted Us Contacting POPW does not pause, extend, preserve, or satisfy any legal, contractual, regulatory, or platform deadline. Urgent Legal Matters Users facing urgent deadlines or immediate legal consequences should seek appropriate professional or official assistance without waiting for a response from POPW. Emergency Situations POPW is not an emergency service. Users facing immediate threats to life or safety should contact appropriate emergency services or local authorities. Reasonable Efforts POPW aims to provide useful and accurate information but cannot guarantee that all website content, resources, directories, procedures, contact information, or other materials are complete, current, or error-free. Information May Become Outdated External policies, laws, websites, contacts, prices, programs, procedures, and resources can change after publication. Corrections and Updates POPW may correct, revise, expand, remove, or update information when errors, changes, or better information are identified. No Duty to Update Every Item Immediately The existence of an update elsewhere does not mean every related page, document, article, resource, or downloadable file has been updated at the same time. Verify Important Information Users should independently verify information that may materially affect legal rights, finances, safety, deadlines, or other important decisions. Use Your Own Judgment Users are responsible for evaluating information and deciding whether any resource, recommendation, escalation path, template, or action is appropriate for their circumstances. Provide Accurate Information Users requesting assistance are responsible for providing accurate, complete, and truthful information to the best of their knowledge. Review Documents Before Use Users should carefully review letters, forms, templates, reports, evidence packages, and other materials before submitting or relying on them. Keep Copies of Important Records Users should maintain their own copies of evidence, correspondence, receipts, account records, reports, submissions, and other important information. Independent Decisions POPW is not responsible for decisions a user independently makes based on general information, third-party information, or circumstances outside POPW’s control. Information May Vary by Location Legal rights, consumer protections, privacy requirements, court procedures, regulatory processes, and remedies vary between countries, provinces, states, territories, and municipalities. Canadian Organization, Worldwide Audience POPW is a Canadian nonprofit organization, while its website, advocacy, resources, and community may be accessed by people in multiple jurisdictions. No Representation of Universal Applicability A resource relevant in one jurisdiction should not be assumed to apply in another. International Users International users are responsible for determining whether information or services are suitable and lawful in their jurisdiction. External Links POPW may link to third-party websites, forms, directories, government resources, platforms, news sources, businesses, legal services, or other external content for convenience or informational purposes. No Control Over Third Parties POPW does not control third-party websites, availability, security, accessibility, accuracy, privacy practices, policies, content, or services. Links Are Not Automatic Endorsements A link, citation, mention, listing, or reference does not necessarily constitute endorsement, sponsorship, approval, or partnership. Third-Party Terms Apply Users who access external services are responsible for reviewing and complying with the third party’s own terms, policies, eligibility requirements, and procedures. External Availability POPW is not responsible if an external resource, form, contact, support channel, program, or website becomes unavailable or changes. Use of Technology POPW may use software, automation, artificial intelligence, content-management systems, analytics, payment processors, communications tools, or other technologies to support organizational activities. Human Review and Technology Technology may assist with research, organization, drafting, administration, or other tasks. Where appropriate, POPW may review and edit outputs before using them. AI Can Produce Errors AI and automated tools can generate inaccurate, incomplete, outdated, or misleading information and should not be treated as authoritative on their own. No Automated Legal Advice The use of technology or AI by POPW does not convert general information or organizational support into legal or other regulated professional advice. Third-Party Technology Third-party technology services are governed by their providers and may experience outages, errors, security incidents, changes, or limitations outside POPW’s control. User-Provided Information POPW may rely on information, documents, screenshots, communications, statements, and evidence submitted by users without independently verifying every detail. No Automatic Verification Receiving or publishing a user submission does not mean POPW has independently proven or verified every allegation, event, document, or factual claim. Personal Stories Personal stories represent the experiences and perspectives of the individuals who submit them unless expressly stated otherwise. Allegations and Disputes Where content concerns allegations against another person, business, platform, or organization, users should understand that disputed facts may not have been adjudicated or independently established. Submission Responsibility Users are responsible for ensuring they have the right to provide materials to POPW and for avoiding unnecessary disclosure of confidential, privileged, copyrighted, or highly sensitive information. Do Not Assume Confidentiality Users should not assume communications with POPW are legally privileged or confidential in the same manner as communications with a lawyer, doctor, or other regulated professional. Limit Sensitive Information Users should provide only information reasonably necessary for the purpose of their request and should avoid sending passwords, full payment-card details, recovery codes, or other credentials. Privacy Policy Applies Personal information handled by POPW is subject to our Privacy Policy and applicable privacy practices. Electronic Communications Email, online forms, cloud services, and other electronic communications can carry privacy and security risks despite reasonable safeguards. Third-Party Processors Information may be processed through third-party technology providers where necessary to operate our website, communications, payments, services, or other activities. News and Commentary Articles, news summaries, commentary, educational content, and advocacy materials may discuss developing events and should not be treated as definitive legal or factual determinations. Source Information POPW may rely on public reports, media coverage, official statements, user reports, research, and other sources. Source quality and certainty may vary. Developing Stories Information concerning ongoing events may change as new facts, decisions, corrections, or official information become available. Opinions and Advocacy Positions Some content reflects POPW’s organizational analysis, advocacy position, interpretation, or opinion and should be understood in that context. Petitions Are Advocacy Tools Petitions and campaigns are intended to demonstrate public support, raise awareness, encourage action, and advance advocacy objectives. Signatures Do Not Guarantee Action The number of signatures, supporters, submissions, or participants does not guarantee that a government, company, platform, regulator, or other target will act. Campaign Goals May Evolve Campaign objectives, demands, strategies, messaging, and targets may evolve as circumstances change. Participation Is Voluntary Participation in petitions, campaigns, advocacy actions, surveys, or public initiatives is voluntary unless otherwise stated. Public Advocacy Campaign materials may be shared publicly, with media, decision-makers, stakeholders, or other audiences in accordance with applicable notices and privacy choices. Independent Organizations Partners, sponsors, advertisers, lawyers, service providers, organizations, and businesses referenced by POPW may be independent entities responsible for their own conduct and services. Partnership Does Not Transfer Responsibility A partnership, sponsorship, advertising arrangement, listing, or collaboration does not make POPW responsible for the independent acts, omissions, advice, products, or services of another organization. No Implied Endorsement Unless expressly stated, participation in an event, campaign, article, directory, partnership, or resource does not imply endorsement of every position or activity of another party. Commercial Relationships Where POPW receives payment, sponsorship, advertising revenue, discounts, commissions, or other consideration, applicable disclosures or agreements may provide additional information. Professional Independence External professionals remain responsible for their own professional obligations, advice, representation, fees, conflicts, and client relationships. Donations Donations support POPW’s organizational activities but do not purchase a particular advocacy outcome, legal result, platform decision, or individualized service unless expressly identified otherwise. Paid Services Paid services are limited to the scope described at the time of purchase and do not guarantee a particular result. Shop and Merchandise Products and merchandise are subject to applicable product descriptions, shipping information, return rules, and the Refund Policy. Digital Deliverables Reports, letters, templates, assessments, evidence packages, and other digital deliverables are informational or advocacy materials within the scope of the purchased service. Refund Rules Refunds, cancellations, returns, credits, and payment disputes are governed by POPW’s Refund Policy and any specific terms disclosed for the relevant transaction. POPW Materials Unless otherwise indicated, original POPW website content, branding, reports, resources, graphics, and other materials may be protected by intellectual-property laws. Third-Party Rights Names, logos, screenshots, trademarks, articles, quotations, images, and other third-party materials remain subject to the rights of their respective owners. Reference Does Not Imply Affiliation References to companies, platforms, products, trademarks, or services are generally descriptive and do not imply affiliation, endorsement, or sponsorship. Fair and Permitted Uses POPW may use limited third-party material for reporting, criticism, education, advocacy, commentary, or other purposes where permitted by applicable law. Accessibility Commitment POPW aims to make its digital information, resources, and services reasonably accessible and usable by as many people as possible. Accessibility Limitations Some third-party content, legacy material, complex documents, embedded tools, or external services may have accessibility limitations outside POPW’s direct control. Alternative Formats Users who encounter an accessibility barrier may contact POPW to request a reasonable alternative format or method of accessing information where feasible. Accessibility Policy Additional information about our accessibility goals, practices, limitations, and feedback process is available in our Accessibility Statement and Digital Accessibility Policy. Official Communications Users should verify that communications claiming to come from POPW originate from legitimate organizational channels. Impersonation and Fraud POPW is not responsible for fraudulent websites, accounts, messages, individuals, or organizations falsely claiming to represent or be affiliated with POPW. No Password Requests POPW does not need users’ account passwords, authentication codes, recovery codes, or full payment-card credentials to provide ordinary advocacy or case-support services. Report Suspicious Activity Users who encounter suspected impersonation or fraudulent use of POPW’s name or branding are encouraged to report it to POPW through an official contact channel. Use at Your Own Discretion To the extent permitted by applicable law, users access and use POPW’s website, resources, and general information at their own discretion and responsibility. Matters Outside Our Control POPW is not responsible for outages, third-party decisions, platform enforcement, external policy changes, lost access, government decisions, court outcomes, cyber incidents, or other events outside its reasonable control. Indirect Consequences To the extent permitted by law, POPW does not accept responsibility for indirect, incidental, consequential, or speculative losses arising solely from reliance on general information or circumstances outside the agreed scope of a service. Non-Waivable Rights Nothing in this Disclaimer is intended to exclude, waive, or limit rights or responsibilities that cannot lawfully be excluded, waived, or limited. Reasonableness and Applicable Law Any limitation described in this Disclaimer applies only to the extent permitted by applicable law and should be interpreted accordingly. Changes to This Disclaimer POPW may revise this Disclaimer as its website, services, programs, technology, partnerships, legal environment, or organizational activities evolve. Effective Version The version published on POPW’s website at the relevant time is the current public version unless another written agreement expressly applies. Questions About This Disclaimer Users may contact POPW if they have questions about this Disclaimer, our professional boundaries, or how a particular POPW service is described. Report an Error If you believe information on our website is inaccurate, outdated, inaccessible, or misleading, you may contact us so that we can review it. Contact People Over Platforms Worldwide Questions, concerns, and requests relating to POPW should be submitted through an official contact method listed on our website. Legal Disclaimer Last Updated: August 10, 2026 Understand the legal limitations and professional boundaries that apply to People Over Platforms Worldwide’s advocacy, services, resources, campaigns, partnerships, and other activities.

Read the People Over Platforms Worldwide Privacy Policy to learn how we collect, use, protect, store, share, and manage personal information, including your privacy rights and choices. In This Privacy Policy Browse the sections below to quickly find what you need. Overview Information We Collect Petition & Supporter Information Services & Case Information Partnerships & Professional Contacts Payments, Donations & Shop Members & Community Features News, Media & Legal Resources Cookies, Analytics & Advertising Third-Party Services How We Use Information Sharing, Legal Requests & Security Data Storage & Retention Your Privacy Rights Policy Updates & Contact Privacy Policy People Over Platforms Worldwide (“People Over Platforms,” “POPW,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we collect it, why we use it, when it may be shared, how long we keep it, how we protect it, and the choices and rights that may be available to you. It applies when you visit our website, sign or interact with our petition, purchase or use a service, submit an intake form or evidence, donate, shop, create or use member features, participate in groups, contact us, apply for or discuss a partnership, use legal resources, subscribe to communications, interact with our news or advocacy content, or otherwise engage with People Over Platforms Worldwide. What This Privacy Policy Covers This Privacy Policy applies to personal information handled by People Over Platforms Worldwide through our website, petition, advocacy activities, paid and unpaid services, forms, donations, shop, memberships, community features, partnerships, legal-resource pages, news and public-awareness content, communications, analytics, advertising technologies, and related organizational operations. It does not control the independent privacy practices of third-party websites, platforms, payment processors, social networks, service providers, or external resources that may be linked to or integrated with our website. Those organizations operate under their own privacy policies and terms. Who We Are People Over Platforms Worldwide is a non-profit organization based in Ontario, Canada. Our work includes digital rights, platform accountability, business and corporate accountability, advocacy, public education, support services, legal-resource information, petitions, public-interest communications, community engagement, partnerships, fundraising, and related non-profit activities. What Information We Collect The information we collect depends on how you interact with us. It may include contact and identity information, petition and supporter information, professional or business information, service and case information, transaction information, content you submit, communications with us, account or member information, technical and device information, cookie and analytics data, advertising interaction information, and other information you voluntarily provide. We do not intentionally require more information than is reasonably useful for the activity, service, transaction, or communication involved. Contact And Identity Information We may collect information such as your full name, mailing or residential address, city, province or state, postal or ZIP code, country, email address, telephone number, and other contact details you choose to provide. We may collect this information through our petition, service intake forms, partnership inquiries, donations, purchases, contact forms, member features, support requests, newsletter or campaign sign-ups, or other communications. Business, Organization And Professional Information If you contact us in a professional capacity, we may collect the name of your business, organization, law firm, nonprofit, media outlet, public office, community group, sponsor, partner, or other entity; your job title, position, professional role, website, professional contact information, and details about the relationship or opportunity you are contacting us about. We may use this information to communicate with you, evaluate partnerships or sponsorships, manage professional relationships, conduct outreach, and maintain organizational records. Information About Other People A submission may contain information about another person, employee, customer, family member, business, organization, platform representative, or other third party. Please avoid providing unnecessary personal information about other people. You should only provide another person’s private information when you have an appropriate reason, authority, or permission to do so. We may redact, restrict, decline to use, or remove unnecessary third-party information where appropriate. Information Collected Automatically When you visit or use our website, Wix and other technologies we use may automatically process technical or usage information. This may include IP address, device type, browser type, operating system, language, approximate location derived from technical information, referring pages, pages viewed, timestamps, session information, interactions with site features, cookie identifiers, diagnostic information, and website performance or security data. The exact information collected depends on the features, integrations, and consent choices in use. Device, Browser And Technical Information Technical information may be used to deliver website content, maintain compatibility, troubleshoot problems, understand performance, secure accounts and sessions, detect suspicious or abusive activity, prevent fraud, improve accessibility, and understand how visitors interact with our website. We may receive this information from Wix, analytics providers, advertising technologies, or other service providers used to operate the site. Petition And Supporter Information Our petition may collect information such as your name, address or location information, email address, telephone number, signature, comments, and other information you choose to submit. We use petition information to administer the petition, maintain supporter and advocacy records, understand public support and concerns, communicate about related advocacy where permitted, develop public-interest campaigns, prepare statistics or reports, and support our nonprofit work. We do not sell petition or supporter information. Public Petition Comments And Public Supporter Content Information that a person intentionally submits for public display, such as a public petition comment or other content shown publicly through a petition or community feature, may be visible to other people. We may quote, summarize, categorize, or reference publicly submitted comments in advocacy, news, research, media, regulatory, or public-awareness materials where appropriate. Private contact information, such as an email address, telephone number, or street address, is not intentionally published merely because someone signed the petition unless the person specifically made that information public or gave permission for its use. Service Intake And Case Information People who purchase or use our services may provide information through intake forms, email, files, or follow-up communications. Depending on the service, this may include platform names, usernames or handles, account status, restriction or disablement dates, platform notices, enforcement reasons, appeal history, screenshots, messages, correspondence, timelines, supporting documents, evidence, business impacts, financial impacts, personal impacts, and other information needed to understand the case. We use this information to provide the service requested, prepare documents and materials, communicate with the client, organize case records, and provide appropriate support. Platform Appeals, Advocacy Letters And Escalation Support Our services may involve helping a client prepare or strengthen communications, appeals, advocacy letters, evidence packages, escalation requests, or follow-up messages directed to a third-party platform, company, organization, regulator, or other entity. References to appeals in this Privacy Policy refer to appeals or requests made to those third parties. People Over Platforms Worldwide does not operate or control third-party appeal systems and cannot control or guarantee the outcome of a platform, company, regulator, or other third party’s decision. Ongoing Case Support And Service Updates Some of our services remain active for a defined service period. During that period, a client may provide additional responses, screenshots, correspondence, notices, evidence, status changes, or other case updates. We may use those updates to provide follow-up guidance, clarification, progress tracking, documentation support, escalation planning, communication templates, or other assistance included in the service purchased. Account Protection And Risk Assessment Information When a person purchases an account protection or risk-assessment service, we may review information they provide about account activity, platform use, notices, security concerns, account history, or other circumstances relevant to identifying possible risks or vulnerabilities. We use this information to prepare the requested assessment and recommendations. We do not require passwords, authentication codes, backup codes, or complete login credentials, and users should not send them to us. Sensitive Stories, Evidence And Personal Information Supporters, clients, and community members may share highly personal or sensitive information, including screenshots, private conversations, account notices, identification documents, allegations, financial or business impacts, or other evidence. We use sensitive information only for legitimate purposes connected to the person’s request, our services, advocacy, documentation, or public-interest work. We do not intentionally publish private identifying details from sensitive case materials without permission unless disclosure is legally required or otherwise permitted by law. Partnership, Sponsorship And Collaboration Information When you submit a partnership inquiry, we may collect your name, email address, organization or company name, job title or position, website, areas of partnership interest, proposed collaboration details, and any additional information you choose to provide. We use this information to review and respond to the inquiry, evaluate potential sponsorships, professional relationships, legal partnerships, nonprofit or community collaborations, program support, in-kind support, advertising or promotional partnerships, and other mission-aligned opportunities. Donations And Donor Information When you make a donation, we may collect information needed to process and record the contribution, such as your name, contact information, donation amount, transaction information, and any donor preferences or messages you choose to provide. Wix Donations and payment processors may process payment information on our behalf. We use donor information for donation administration, receipts, financial and accounting records, donor communications where permitted, and other legitimate nonprofit purposes. We do not sell donor information. Paid Services, Pricing Plans And Transactions When you purchase a paid service or pricing plan, we may collect information needed to complete and administer the transaction, such as your name, contact information, service selected, transaction amount, payment status, billing information, service period, transaction identifiers, and related communications. Payment information is generally processed through Wix or another payment provider rather than stored directly by People Over Platforms Worldwide in complete card-number form. Shop, Orders And Printful Our online shop may use Wix Stores and Printful for ecommerce and fulfillment. Information needed to process and deliver an order may include your name, email address, telephone number, billing or shipping address, order details, payment status, and other transaction information. Information may be shared with the providers involved in checkout, payment processing, printing, fulfillment, shipping, fraud prevention, and customer service. Those providers also operate under their own privacy practices. Members Area And Account Features Our website may use Wix Members Area or similar account features. If you create or use a member account, information may include your account or profile details, login-related identifiers, membership activity, preferences, interactions, and information you choose to make visible through the feature. Some account information may be visible to other members depending on the settings and features you use. Groups And Community Features Our website may use Wix Groups or other community features. If you participate, information such as your profile information, posts, comments, reactions, group activity, and other content you intentionally share may be visible to other participants according to the group’s settings. Please do not post sensitive personal information in areas intended to be visible to other users. Loyalty Program And Similar Features Our website may use a Wix Loyalty Program or similar engagement features. When enabled, these features may process account information, participation activity, points or rewards activity, transactions, and related website interactions in order to provide the feature and maintain program records. Site Search, Recently Viewed And Website Interaction Features Our website may use Wix Site Search, Recently Viewed functionality, or other features that remember or process website interactions. These features may process search terms, pages or products viewed, session information, cookie identifiers, or similar interaction data so the requested feature can function and so we can understand how visitors use the website. Forms, Intake Forms And File Submissions We use Wix Forms and other website forms for contact requests, petitions, intake, partnerships, support, services, and other organizational functions. Forms may collect the information shown in the form and any files or information you choose to upload. If file-sharing or upload functionality is disabled, restricted, or not publicly accessible, it may not be available to visitors at that time. Information submitted through active forms may be stored or processed through Wix and other service providers we use to manage communications and records. Email, Gmail And Google Workspace We use email and Google Workspace or Gmail for organizational communications and recordkeeping. Information you send by email, including your email address, message content, attachments, and related correspondence, may be processed and stored through Google services and our organizational accounts. Please do not email passwords, authentication codes, complete payment-card numbers, or unnecessary highly sensitive information. News, Blog And Public-Interest Content Our website includes news updates, advocacy content, organizational announcements, supporter experiences, public-interest reporting, and other blog content. We may publish or discuss information that is already public, information we created, information submitted for publication, public petition comments, public statements, or material used with permission. We distinguish this from private case information submitted directly to us, which is not intentionally published simply because it was shared with us privately. Media Coverage And Public Information Our website may display, summarize, quote, discuss, or link to publicly available media coverage, interviews, articles, videos, public statements, and other content concerning People Over Platforms Worldwide, our campaigns, our work, or people publicly associated with the organization, including our founder or representatives. External media outlets and websites operate independently and under their own privacy practices. Legal Resources And External Websites Our website provides legal-resource information, court information, regulator or complaint pathways, ombudsman information, consumer resources, and links to third-party websites. These resources are provided for informational and educational purposes. If you visit an external website, that organization may collect information under its own privacy policy. People Over Platforms Worldwide does not control the privacy practices of independent external websites. Cookies And Similar Technologies Our website uses cookies and similar technologies for functions that may include essential website operation, security, fraud prevention, session management, preferences, analytics, performance, ecommerce, members-area functionality, recently viewed features, marketing, and advertising. Cookies may be placed by Wix or by third-party technologies integrated with the website. The specific cookies in use may change as website features, apps, tags, and integrations are enabled, disabled, or updated. Cookie Consent And Preference Manager We use a cookie consent or preference manager to provide visitors with choices regarding certain non-essential cookies and similar technologies where applicable. Depending on your location and the technologies in use, you may be able to accept, reject, or manage categories of cookies. Strictly necessary cookies and technologies that are required for website operation, security, checkout, fraud prevention, or similar essential functions may operate without optional consent where permitted by law. Analytics And Measurement We may use analytics and measurement technologies to understand website traffic, page usage, referral sources, campaign performance, user interactions, and technical performance. Analytics information helps us improve our website, understand which resources are useful, measure outreach, troubleshoot issues, and evaluate the effectiveness of our nonprofit activities and communications. Advertising, Meta And TikTok Technologies Our website may use advertising, conversion, audience, measurement, or social-media technologies, including Meta or Facebook technologies, TikTok tags, Google-related advertising or analytics technologies, and similar tools. When enabled, these technologies may collect or receive device information, cookie or tag identifiers, page visits, interactions, referrals, conversion events, or other website activity for advertising measurement, campaign optimization, audience creation, analytics, or related purposes. Their operation may depend on our configuration, your consent choices, browser or device settings, and applicable law. How Advertising And Sponsored Outreach May Use Information We may use aggregated campaign information, website interaction data, or information made available through advertising platforms to understand and improve advertising and sponsored outreach. We do not provide private case files, petition contact information, or sensitive service information to advertisers for unrelated advertising. Third-party advertising providers may independently process information collected through their technologies according to their own privacy policies. Third-Party Apps And Service Providers We rely on third-party services and apps to operate portions of our website and nonprofit. These may include Wix Studio and Wix services or applications, Google Workspace and Gmail, Printful, payment processors, Wix Donations, Wix Stores, Wix Pricing Plans, Wix Members Area, Wix Groups, Wix Loyalty Program, Wix Site Search, Wix Forms, checkout features, analytics and advertising services, Meta technologies, TikTok technologies, security or fraud-prevention tools, and third-party Wix applications such as Payment Icons Trust Badges Pro. The providers and features we use may change as our organization and website develop. How Third-Party Providers Handle Information Third-party providers may process information to perform services for us or provide functionality you choose to use. Their processing may include hosting, storage, ecommerce, fulfillment, payments, donations, authentication, communications, analytics, advertising, security, website functionality, or other operational services. These providers are responsible for their own privacy practices and may process information in accordance with their own terms, policies, legal obligations, and agreements with us. How We Use Your Information We use personal information for legitimate nonprofit and operational purposes connected to our website, services, advocacy, petition, partnerships, communications, transactions, public-interest work, and organizational administration. We do not sell personal information for money as part of our nonprofit operations. Providing And Improving Our Website And Services We may use information to provide requested services, process forms and transactions, respond to inquiries, prepare client materials, administer the petition, maintain member and community features, operate the shop, process donations, manage partnerships, publish content, improve site functionality, understand website usage, maintain records, prevent abuse, and improve the accessibility, reliability, and usefulness of our website and services. Communicating With You We may use contact information to respond to inquiries, provide service-related communications, send requested materials, confirm transactions, communicate about partnerships, respond to privacy requests, provide support, deliver campaign or organizational updates where permitted, and send other communications connected to your relationship with People Over Platforms Worldwide. Research, Advocacy And Public-Interest Work We may use information to understand patterns of digital-platform harm, develop anonymized statistics and trend information, prepare advocacy reports, identify emerging issues, support public education, contribute to regulatory or policy discussions, communicate with media, and improve our nonprofit programs and resources. Where we use private case or supporter information for public-facing advocacy, we aim to anonymize or aggregate it unless identifying use has been authorized or the information is already lawfully public. Anonymized And Aggregated Information We may transform case, petition, supporter, service, website, or other information into anonymized or aggregated statistics, summaries, trends, research, advocacy materials, media materials, regulatory submissions, or public-awareness reporting. Anonymized information is intended not to identify a specific individual. We do not intentionally include private identifying details in anonymized materials unless the individual has given permission or the information is otherwise lawfully public. Automated Tools And AI We may use automated technologies or artificial-intelligence-assisted tools for limited operational functions such as spam filtering, security or fraud detection, analytics, email routing, website performance, drafting or administrative assistance, search, organization of information, or other internal productivity purposes. We do not intend to rely solely on an automated system to make a significant decision about a person’s eligibility for our advocacy support or paid services where human review is appropriate. If our use of automated decision-making materially changes, we may update this Privacy Policy and provide any notice required by applicable law. How We Share Information We may share or disclose personal information when reasonably necessary to operate our website, provide a requested service, complete a transaction, work with service providers, administer donations or orders, manage organizational relationships, protect our systems, comply with law, respond to lawful requests, protect rights or safety, or act with your consent or at your direction. We may also share anonymized or aggregated information that is not reasonably intended to identify an individual. We Do Not Sell Personal Information People Over Platforms Worldwide does not sell personal information for money. Some privacy laws use broad definitions of “sale,” “sharing,” or targeted advertising that may include certain disclosures through analytics or advertising technologies even when no money is exchanged. Where those laws apply, available notices, consent options, or rights may differ depending on your jurisdiction and the technologies enabled on our website. Legal Requests, Safety, Security And Prevention Of Harm We may preserve, use, or disclose information where we reasonably believe it is necessary to comply with applicable law, a court order, legal process, regulatory requirement, or valid request from an authorized public authority; investigate or prevent fraud, abuse, security incidents, or unlawful activity; enforce applicable agreements or policies; or protect the rights, safety, security, property, or integrity of People Over Platforms Worldwide, our users, or others. How We Protect Your Information We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. Measures may include access controls, account protections, trusted service providers, security monitoring, secure website technologies, limited access based on operational need, and other reasonable safeguards. No website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. International Processing And Data Transfers Because our organization operates online and uses service providers that may operate internationally, personal information may be processed or stored outside your province, state, or country. Depending on the provider, this may include Canada, the United States, the European Union, or other jurisdictions where a service provider maintains systems, infrastructure, or personnel. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful-access requirements. How Long We Keep Information We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate service, transaction, advocacy, security, dispute-resolution, financial, accounting, legal, archival, operational, and organizational needs. Different types of information may be kept for different periods depending on why the information was collected and what obligations or legitimate needs apply. How We Decide Retention Periods When deciding how long to retain information, we may consider whether a service or transaction is still active, whether follow-up support is available, the nature and sensitivity of the information, legal or accounting obligations, dispute or complaint risks, security and fraud-prevention needs, recordkeeping requirements, advocacy or historical value, and whether the information can instead be anonymized. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal, technical, archival, and operational limitations. Your Privacy Rights And Choices Depending on where you live, you may have rights concerning personal information we hold about you. These may include rights to request access, correction, deletion, withdrawal of consent, restriction or objection to certain processing, portability, information about how your data is used, or other rights provided by applicable law. Rights and exceptions vary by jurisdiction, and we may need to verify your identity before completing a request. Accessing Or Receiving A Copy Of Your Information Where required by applicable law, you may request confirmation of whether we hold eligible personal information about you and may request access to or a copy of that information. The scope, format, identity-verification requirements, exceptions, response period, and any permitted fees depend on the law that applies to the request. Correcting Your Information You may ask us to correct personal information you believe is inaccurate or incomplete. We may request information reasonably necessary to verify the correction and may retain a record of the request where appropriate for legal, security, or recordkeeping purposes. Deleting Your Information You may request deletion of personal information you have provided to People Over Platforms Worldwide. Some information may need to be retained where required or permitted by law, for transaction or financial records, active or completed service records, dispute resolution, fraud prevention, security, archival records, or other legitimate organizational requirements. Where deletion is appropriate, we will take reasonable steps to remove or anonymize eligible information from systems we control, subject to technical and legal limitations. Withdrawing Consent And Managing Preferences Where our processing is based on consent, you may be able to withdraw that consent, subject to legal, contractual, security, or operational limitations. Withdrawing consent may affect our ability to provide a feature, communication, or service that depends on the information involved. Email And Communication Choices You may unsubscribe from newsletters, promotional messages, or campaign emails using the unsubscribe option included in applicable communications. Certain transactional or service-related messages, such as receipts, order communications, service updates, responses to inquiries, security messages, privacy responses, or important legal notices, may still be sent where necessary. Communication choices may differ depending on how you signed up or interacted with us. Children And Vulnerable Users Our website and services are not intentionally designed to collect personal information from children in circumstances where parental or guardian consent is legally required. If we learn that personal information has been collected contrary to applicable law, we will take reasonable steps to address the situation. Because some people contacting us may be experiencing serious digital, financial, reputational, or other harms, we encourage users to avoid submitting unnecessary sensitive information and to contact us if they need information corrected or removed. Contacting Privacy Regulators Or Oversight Authorities If you have concerns about how we handle personal information, you may contact us so we can attempt to address them. You may also have the right to contact the privacy or data-protection regulator responsible for your jurisdiction. In Canada, this may include the Office of the Privacy Commissioner of Canada or an applicable provincial privacy authority. Individuals in other jurisdictions may contact their applicable privacy or data-protection authority. Changes To This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our organization, website, services, petition, apps, integrations, advertising technologies, service providers, legal requirements, or privacy practices. The current version will be posted on our website with an updated date. Because our website and technology stack continue to develop, visitors should review this Privacy Policy periodically. How We Will Notify You About Material Changes Where required by applicable law, or where a change materially affects how we handle personal information, we may provide additional notice through our website, email, account or member communications, or another reasonable method. The method of notice may depend on the nature of the change and the relationship we have with the affected individuals. Contact Details And Privacy Requests For questions about this Privacy Policy, concerns about how we handle personal information, or requests to access, correct, delete, withdraw consent, manage communication preferences, or otherwise exercise rights relating to your information, contact People Over Platforms Worldwide at privacy@peopleoverplatforms.org . Please explain the nature of your request and provide enough information for us to identify the relevant records and respond. We may ask for reasonable information to verify your identity, authority, or relationship to the records before acting on a request. Privacy requests will be reviewed and handled in accordance with applicable law and legitimate legal, security, operational, archival, financial, and recordkeeping requirements. If we cannot fully complete a request, we may explain the reason where appropriate or required by law. Please do not send passwords, authentication codes, backup codes, complete payment-card numbers, or unnecessary highly sensitive information by email. If your request concerns a third-party platform, service provider, payment processor, or external website rather than records controlled by People Over Platforms Worldwide, you may also need to contact that organization directly. Legal Disclaimer People Over Platforms Worldwide provides advocacy, support resources, educational information, legal-resource information, platform-account support services, document preparation and organization, advocacy letters, appeal and communication templates, escalation guidance, risk assessments, and related services. We are not a law firm and do not provide individualized legal advice or legal representation. Information available through our website, services, resources, news content, templates, or communications is provided for general informational, educational, advocacy, or support purposes. No lawyer-client relationship is created by visiting our website, using our resources, purchasing a service, submitting a form, or communicating with People Over Platforms Worldwide. Users remain responsible for deciding whether to obtain advice from a qualified lawyer or other professional for their circumstances. We do not control third-party platforms, regulators, courts, companies, or other organizations and cannot guarantee any appeal, account restoration, complaint, legal, regulatory, business, or other outcome. This Privacy Policy describes our privacy practices and is not a substitute for legal advice. Privacy Policy Last Updated: August 6, 2026 Learn how People Over Platforms Worldwide collects, uses, shares, stores, protects, retains, and manages personal information across our website, petition, services, forms, partnerships, donations, shop, memberships, community features, legal resources, communications, analytics, advertising technologies, and third-party service providers.

Learn about People Over Platforms Worldwide’s commitment to accessibility, inclusive access, accommodations, accessible formats, website usability, and ways to request accessibility support. Accessibility Topics Need help finding something? Browse the categories below to quickly find the information you’re looking for. Accessibility Commitment Standards & Accessibility Goals Website Structure & Navigation Keyboard Accessibility Screen Readers & Assistive Technology Text, Zoom & Visual Presentation Colour & Contrast Images & Alternative Text Forms & Input Accessibility Links, Buttons & Interactive Elements Video, Audio & Media PDFs, Documents & Downloads Services & Case Support Donations, Payments & Shop Member & Community Features Mobile & Device Accessibility Third-Party Tools & Content Alternative Formats & Communication Known Limitations Testing & Ongoing Improvements Accessibility Feedback & Complaints Privacy & Accessibility Requests Responsibilities & Limitations Policy Updates & Contact Accessibility Statement & Digital Accessibility Policy People Over Platforms Worldwide (POPW) is committed to providing digital information, resources, services, and opportunities that are accessible and usable by as many people as reasonably possible, including people with disabilities. Our Accessibility Commitment We aim to identify, prevent, and reduce accessibility barriers across our website and digital activities. Accessibility is treated as an ongoing organizational responsibility rather than a one-time website project. Accessibility and Our Mission Our work centers people’s rights, fairness, access, and accountability. We believe people should be able to access our public information and opportunities without unnecessary digital barriers. Who This Policy Is For This policy is intended for website visitors, supporters, donors, clients, members, volunteers, partners, applicants, customers, contributors, and other people interacting with POPW. Scope of This Policy This policy covers accessibility practices relating to our website, forms, digital documents, resources, communications, services, campaigns, donation experiences, shop features, community features, and other digital offerings we control. Accessibility Standards We Use as Guidance We use recognized digital accessibility principles and the Web Content Accessibility Guidelines (WCAG) as important references when designing, reviewing, and improving digital content. WCAG Conformance Statement We aim to improve accessibility using WCAG guidance, but we do not represent that every page, document, integration, or feature currently achieves a particular WCAG conformance level unless we expressly state otherwise. Accessibility by Design Where reasonably possible, accessibility considerations are incorporated when new pages, features, documents, forms, and resources are created or substantially updated. Reasonable and Practical Improvements We prioritize improvements based on impact, feasibility, available resources, user feedback, and the severity of identified barriers. Clear Page Structure We aim to organize pages with meaningful headings, logical reading order, understandable labels, and consistent layouts so information is easier to navigate. Consistent Navigation We aim to keep major navigation patterns reasonably consistent throughout the website so visitors can locate important areas more predictably. Descriptive Page Titles Where supported, pages are given descriptive titles that help visitors and assistive technologies understand the purpose of the page. Skip and Navigation Support Where technically supported and appropriate, we aim to provide structures that help keyboard and assistive-technology users move through page content efficiently. Keyboard Navigation We aim for important website functions to be usable without requiring a mouse wherever the underlying website platform and third-party tools support keyboard interaction. Keyboard Focus Interactive controls should provide a usable focus order and visible indication of focus where supported by our website technology. Keyboard Traps We aim to avoid designs that unintentionally trap keyboard users within an element or prevent them from continuing through a page. Screen Reader Support We aim to structure text, headings, links, buttons, images, and form controls so they can be interpreted meaningfully by commonly used assistive technologies where technically possible. Semantic Content Where our platform allows, we use appropriate heading levels, labels, and element types rather than relying only on visual appearance to communicate meaning. Assistive Technology Compatibility Compatibility can vary depending on the browser, device, operating system, assistive technology, website platform, and third-party service being used. Readable Text We aim to use readable fonts, reasonable sizing, spacing, and layouts for core website information. Browser Zoom Our website is intended to remain reasonably usable when visitors use standard browser zoom features, subject to limitations of responsive layouts and third-party content. Text Reflow and Responsive Layouts We aim for content to adapt across common screen sizes and zoom levels without unnecessarily requiring horizontal scrolling for ordinary text content. Plain and Understandable Language Where appropriate, we aim to explain information in clear language and avoid unnecessary complexity, particularly for instructions, policies, services, and support information. Colour Contrast We aim to maintain sufficient visual contrast between important text, controls, and their backgrounds when selecting or updating website designs. Information Not Conveyed by Colour Alone Where reasonably possible, important instructions or status information should not depend solely on colour for meaning. Alternative Text for Meaningful Images We aim to provide useful alternative text for meaningful website images where our platform provides appropriate controls. Decorative Images Images that are purely decorative may be left without descriptive alternative text when doing so prevents unnecessary screen-reader clutter. Complex Visual Information Where an image, chart, graphic, or visual contains important information that cannot be adequately communicated through short alternative text, we may provide surrounding explanatory text or an alternative format where reasonably possible. Accessible Forms We aim to make forms understandable by using meaningful field labels, instructions, and logical organization where supported. Required Fields and Errors Where supported by the form system, required fields and validation errors should be communicated in a way that does not rely solely on colour. Help Completing Forms If a disability-related barrier prevents someone from reasonably using a POPW form, they may contact us to request an alternative reasonable method of providing the required information. Time Limits Where we control a digital process that imposes a time limit, we aim to consider accessibility needs and reasonable alternatives when technically and operationally possible. Descriptive Links We aim to use link wording that gives reasonable context about the destination or action instead of relying excessively on vague phrases. Buttons and Controls Interactive controls should have understandable labels or accessible names where the website platform allows us to configure them. New Windows and External Destinations Some links may open external websites, documents, applications, or new browser contexts. Accessibility of external destinations is controlled by their respective providers. Multimedia Accessibility When POPW publishes important prerecorded multimedia, we aim to consider captions, transcripts, written summaries, or other accessible alternatives based on the nature of the content and available resources. Captions Where reasonably possible and supported, meaningful spoken content in prerecorded video may be accompanied by captions. Transcripts and Written Alternatives For important audio-first information, we may provide a transcript, written summary, or comparable text alternative where reasonably possible. Third-Party Media Players Embedded media players may be operated by third-party services. Their accessibility features and limitations may be outside POPW’s direct control. Digital Documents We aim to make newly created public-facing documents reasonably accessible where practical, considering document structure, headings, readable text, and meaningful link descriptions. Legacy Documents Older documents or materials created before accessibility improvements may not meet current accessibility practices. Alternative Formats for Documents If a person cannot reasonably access important information in a PDF or downloadable document because of a disability-related barrier, they may request the information in another reasonably available format. Document Viewer Compatibility Some PDFs or documents may require an updated PDF reader, browser, office application, or other compatible software to display or function correctly. Accessibility in Paid Services We aim to make our service information, intake processes, communications, and digital deliverables reasonably accessible to clients with disabilities. Alternative Intake Arrangements If a disability-related barrier prevents a client from using an online intake form, they may contact us to discuss another reasonable method of submitting necessary information. Accessible Service Communications Clients may tell us about disability-related communication needs. We will consider reasonable accommodations within our capabilities and the nature of the service. Case Evidence and Accessibility A person requesting an accessibility accommodation is not required to publicly post sensitive case information or evidence. Appropriate private submission methods may be discussed where available. Accessibility Does Not Change Service Scope An accessibility accommodation changes how a person may access or communicate with us where reasonable. It does not expand the substantive scope of a purchased service or guarantee a particular outcome. Donation Accessibility We aim for donation information and donation pathways we control to be understandable and reasonably accessible. Payment Processing Payments may be processed through third-party payment providers. Accessibility of their checkout interfaces, authentication processes, and payment systems may be outside our direct control. Shop Accessibility We aim to provide understandable product information, pricing, and purchase pathways for shop offerings within the capabilities of our commerce platform. Order Assistance If a disability-related barrier prevents someone from accessing information needed to place or understand an order, they may contact us for reasonable assistance where available. Member Features Account, membership, commenting, community, or user-generated-content features may rely on platform functionality that is partly outside POPW’s direct control. Community Participation We aim to reduce avoidable accessibility barriers in community features and participation processes that we directly configure. User-Generated Content Content submitted by users may not meet accessibility standards. We cannot guarantee the accessibility of every user-submitted story, image, link, comment, or other contribution. Mobile Accessibility Our website uses responsive design features intended to support common mobile phones and tablets, although experiences may vary by device and browser. Device and Browser Differences Accessibility and layout can vary across browsers, operating systems, screen sizes, device settings, and assistive technologies. Supported Technology For the best experience, visitors should generally use a reasonably current browser and operating system with available accessibility and security updates. Third-Party Services Our website may rely on third-party platforms, applications, widgets, payment processors, embedded media, social networks, fulfillment services, analytics tools, forms, or other integrations. Third-Party Accessibility Limitations Although we may encourage accessible practices, POPW does not control the design, code, accessibility features, or accessibility conformance of independent third-party services. External Websites Links to external websites are provided for convenience or information. The accessibility of those websites is the responsibility of their respective operators. Third-Party Alternatives If a third-party feature creates a significant barrier to accessing important POPW-controlled information, we encourage users to contact us so we can consider a reasonable alternative where one is available. Requesting an Alternative Format People who encounter a disability-related barrier may request important POPW-controlled information in another reasonably available format. How We Choose an Alternative The appropriate alternative may depend on the original content, the person’s accessibility needs, technical feasibility, available resources, urgency, and whether the information can be accurately converted. Communication Accommodations Where reasonably possible, we may communicate through an alternative method when a disability-related barrier makes the standard method inaccessible. No Guarantee of Every Requested Format We cannot guarantee that every item can be provided in every requested format, but we will consider reasonable options and alternatives. Known Accessibility Limitations Some parts of our website may contain accessibility limitations because of legacy content, third-party technology, platform restrictions, complex documents, user-generated content, or features still being improved. Reporting a Limitation If you identify a barrier that is not listed or appears to prevent meaningful access, please report it so we can review the issue. Temporary Accessibility Issues Website updates, outages, technical errors, or third-party service disruptions may temporarily affect accessibility. We aim to address issues within our control when identified. Ongoing Accessibility Improvements Accessibility is an ongoing process. We may review pages, documents, forms, and features as our website and organization evolve. Accessibility Reviews Reviews may include manual checks, automated tools, platform accessibility features, user feedback, and other practical assessment methods. Automated Testing Limitations Automated accessibility tools can identify some issues but cannot determine whether every page or experience is fully accessible. Automated results are therefore only one part of accessibility review. Prioritizing Barriers We may prioritize barriers based on their impact on access to essential information or services, the number of people affected, technical complexity, and available organizational resources. Accessibility Feedback We welcome feedback about accessibility barriers affecting POPW-controlled information, services, resources, or website features. What to Include in a Report Helpful information may include the page or feature involved, the barrier encountered, the device or assistive technology used if relevant, and what information or action you were trying to access. Accessibility Complaints Accessibility concerns may be submitted through our available contact or complaints channels. We will review concerns relating to areas within our control. Response to Accessibility Reports We aim to acknowledge and assess accessibility reports within a reasonable period. Resolution times may vary depending on the issue, technical dependencies, and available resources. No Retaliation for Accessibility Feedback Good-faith accessibility feedback or requests for reasonable accommodation will not be treated as wrongdoing or used to disadvantage a person for raising an accessibility concern. Privacy of Accessibility Information Information provided in connection with an accessibility request will be handled in accordance with our applicable privacy practices. Only Necessary Information We may ask for information reasonably necessary to understand the accessibility barrier or accommodation requested, but people should avoid sending unnecessary sensitive information. Accessibility and Confidentiality Where accessibility assistance involves a confidential service or case, we aim to preserve the same confidentiality expectations that otherwise apply to that interaction. Shared Accessibility Responsibility POPW is responsible for accessibility decisions and content within our reasonable control. Visitors may also need compatible devices, browsers, software, or assistive technologies to access certain digital formats. No Absolute Accessibility Guarantee Digital accessibility depends on many technologies and individual needs. We cannot guarantee that every feature will be fully accessible to every person, device, or assistive technology at all times. Undue or Disproportionate Burden Where a requested change or format is not reasonably feasible because of technical, operational, legal, financial, security, or other significant constraints, we may consider another reasonable way to provide access. Security and Accessibility Accessibility measures must also account for privacy, security, fraud prevention, legal obligations, and the protection of confidential information. Policy Updates We may update this Accessibility Statement & Digital Accessibility Policy as our website, services, technology, accessibility practices, or applicable requirements evolve. Effective Date and Last Updated The date displayed on this page identifies the most recent published update. Material changes may be made when new practices, features, or obligations require them. Contact Us About Accessibility For accessibility questions, alternative-format requests, accommodation requests, or reports of digital accessibility barriers, please contact People Over Platforms Worldwide through the accessibility or support contact methods published on our website. Providing a Page Link When reporting a website accessibility problem, including the affected page link and a short description of what happened can help us investigate more efficiently. Accessibility Statement & Digital Accessibility Policy Last Updated: August 10, 2026 Learn about People Over Platforms Worldwide’s commitment to digital accessibility, inclusive access, accessibility standards, alternative formats, assistive technologies, and ways to report accessibility barriers.

Review the Terms of Use for People Over Platforms Worldwide, including website access, services, user responsibilities, intellectual property, submissions, payments, and important limitations. Looking for something? Need help finding something? Browse the categories below to quickly find the information you’re looking for. Overview Website Access & Accounts Services & Case Support Legal & Professional Boundaries Petitions, Campaigns & Advocacy User Submissions, Stories & Evidence Community & Member Features Donations, Payments & Paid Services Partnerships & Sponsorships Shop & Merchandise News, Media & Educational Content Acceptable Use Intellectual Property Technology & Third-Party Services Privacy & Data Disclaimers & Responsibility Enforcement & Legal Terms Updates & Contact Terms of Use These Terms of Use govern access to and use of the People Over Platforms Worldwide website, services, resources, petitions, campaigns, forms, member and community features, donations, shop, paid services, partnerships, educational materials, news content, and other activities we make available. By accessing or using our website or choosing to participate in an activity governed by these Terms, you agree to comply with these Terms and any additional terms or policies that apply to the particular feature, transaction, service, or program. What These Terms Cover These Terms apply to interactions with People Over Platforms Worldwide (“People Over Platforms,” “POPW,” “we,” “our,” or “us”) through our website and related organizational activities. Certain services or features may also be subject to a Privacy Policy, Refund Policy, service description, intake terms, campaign rules, community guidelines, purchase terms, partnership agreement, or other notice. Where a specific written agreement applies to a particular relationship, that agreement may supplement or, where expressly stated, override the relevant portion of these general Terms. Who We Are People Over Platforms Worldwide is a federally incorporated Canadian nonprofit organization. Our work includes people’s rights, digital rights, platform accountability, business and corporate accountability, advocacy, public education, petitions and campaigns, support services, legal-resource information, public-interest communications, partnerships, fundraising, and related nonprofit activities. Acceptance And Continued Use If you do not agree with these Terms, you should not use features or services that require acceptance of them. Your continued use of the website after an updated version of these Terms becomes effective constitutes acceptance to the extent permitted by applicable law. Some material changes may require additional notice or consent where legally required. Website Access We aim to make our public website and resources broadly accessible, but access may occasionally be interrupted, limited, changed, or unavailable because of maintenance, technical problems, security concerns, provider outages, legal requirements, or changes to our organization or website. We do not guarantee uninterrupted access to every page, feature, or service. Eligibility And Lawful Use You may use our website only for lawful purposes and in a manner consistent with these Terms. You are responsible for ensuring that your use of the website and any information, service, product, or resource obtained through it is lawful in your jurisdiction. Member Accounts Some website features may allow or require a member account. You are responsible for providing reasonably accurate account information, maintaining access to your registered email address, and keeping your login credentials confidential. An account is for the person or authorized organization that created it and should not be used to impersonate another person or entity. Account Security You are responsible for taking reasonable steps to protect your account and devices. Do not provide passwords, authentication codes, backup codes, or other credentials to People Over Platforms Worldwide unless a specific secure feature explicitly requires information of that type. We do not need your social-media or third-party account passwords to provide our advocacy or case-support services. Account Changes And Closure Account features, profile options, saved information, and deletion capabilities may depend on the website platform and features currently enabled. Requests involving personal information are handled in accordance with our Privacy Policy and applicable law. Closing a website account does not necessarily erase transaction, service, financial, security, dispute, or other records that we are required or permitted to retain. Suspension Or Restriction Of Website Accounts We may restrict, suspend, or terminate access to member or community features where reasonably necessary to address fraud, abuse, harassment, impersonation, security risks, unlawful activity, repeated violations of these Terms, or conduct that threatens our organization, users, systems, or community. Where appropriate, we may provide notice or an opportunity to contact us about the restriction. Minors And Age Requirements People Over Platforms Worldwide serves a broad public audience, but certain activities may require a person to have legal capacity to enter into a transaction or provide valid consent. Minors should use paid services, make purchases or donations, create accounts, submit sensitive case information, or participate in activities requiring legal consent only where permitted by applicable law and, where required, with the involvement or authorization of a parent or legal guardian. We may restrict or remove information submitted by a minor where necessary to protect the individual, comply with law, or enforce our policies. Scope Of Our Services People Over Platforms Worldwide may offer paid or unpaid advocacy and support services, including case reviews, advocacy letters, documentation packages, account-protection or risk assessments, follow-up and escalation support, communication templates, evidence organization, educational guidance, and related services. The exact deliverables, scope, price, and service period are determined by the service description in effect when the service is purchased or accepted. Service Intake And Required Information To provide a service, we may require information reasonably necessary to understand the situation, such as relevant dates, account or business details, notices, correspondence, screenshots, appeal history, evidence, and the outcome being sought. You are responsible for providing information that is accurate to the best of your knowledge and for identifying important facts that may affect our review. Case Reviews And Assessments Our reviews and assessments are based on the information available to us at the time of review. They may identify patterns, inconsistencies, possible escalation paths, documentation issues, practical options, or questions to consider. They are not formal legal opinions, forensic investigations, guarantees of wrongdoing, or guarantees that a third party will agree with our assessment. Advocacy Letters And Prepared Materials Where a service includes an advocacy letter, template, timeline, evidence summary, or other prepared material, the material is intended to help communicate or organize the user's position. The user remains responsible for reviewing factual details before sending or relying on the material and for deciding whether, when, and to whom it should be submitted. Follow-Up And Escalation Support Follow-up or escalation services may include reviewing new responses, helping organize additional evidence, preparing further communications, or identifying additional complaint or escalation pathways within the purchased scope. They do not guarantee that a platform, corporation, regulator, court, lawyer, or other organization will respond, reopen a matter, reverse a decision, or provide a particular remedy. Service Timeframes Any stated turnaround time is an operational target unless expressly described as guaranteed. Delivery may be affected by incomplete intake information, unusually complex submissions, technical problems, high demand, holidays, emergencies, or circumstances outside our reasonable control. Where additional information is required, the service timeline may depend on when that information is received. No Guaranteed Outcomes Purchasing or receiving a service does not guarantee account restoration, reversal of a corporate decision, compensation, a refund from a third party, regulatory action, legal success, media attention, or any other particular result. Third-party organizations control their own systems, policies, processes, and decisions. User Responsibility For Final Decisions Our services are intended to support informed decision-making and clearer advocacy. You remain responsible for decisions you make, deadlines you must meet, documents you submit, representations you make, and whether you seek independent legal, financial, tax, technical, or other professional advice. We Are Not A Law Firm People Over Platforms Worldwide is not a law firm. Our nonprofit advocacy, educational resources, case-support services, legal-resource pages, templates, and communications do not constitute legal representation or individualized legal advice. No Lawyer-Client Relationship No lawyer-client, attorney-client, fiduciary, or similar professional relationship is created by visiting our website, using a resource, submitting a form, purchasing a service, receiving an advocacy letter, communicating with us, or participating in a campaign. A relationship with an independent lawyer or law firm exists only if that lawyer or firm separately agrees to represent you. Legal Resources And Court Information We may provide general information about courts, small claims processes, regulators, complaint pathways, arbitration, consumer-protection bodies, privacy authorities, or other legal and administrative systems. Laws, procedures, filing requirements, limitation periods, jurisdiction rules, fees, and available remedies vary and can change. Users should verify current requirements with the responsible authority or a qualified professional. No Decision About Whether You Should Sue We do not decide whether a person should sue, arbitrate, file a regulator complaint, or take another legal step. We may provide educational information about possible pathways and help users organize information, but the decision to pursue a legal remedy belongs to the user and should be made with appropriate professional advice where needed. Independent Professionals And Referrals We may identify, link to, collaborate with, or receive inquiries from lawyers, law firms, professionals, organizations, or service providers. Unless expressly stated in writing, inclusion on our website or communication with a professional does not mean that the professional represents People Over Platforms Worldwide or that we guarantee, endorse, or accept responsibility for their services. Petition Participation Signing or supporting a petition is voluntary and does not create a membership, employment, client, legal-representation, or ownership relationship with People Over Platforms Worldwide. Petition participation may be subject to additional privacy notices, form terms, or platform rules depending on how the petition is hosted or administered. Campaign Goals And Outcomes Petitions and campaigns are advocacy tools intended to raise awareness, document public concern, encourage accountability, educate the public, support policy discussions, and seek change. They do not legally compel a company, government, regulator, platform, or other organization to act, and we cannot guarantee that a campaign will achieve a specific outcome. Petition Counts And Public Milestones We may publish supporter counts, campaign milestones, anonymized statistics, or other measures of participation. Counts may change because of verification, duplicate removal, platform migrations, withdrawn participation, technical corrections, or other administrative reasons. Publicly stated counts are intended to reflect our records as accurately as reasonably possible at the time published. Campaign Materials And Calls To Action We may publish graphics, letters, educational materials, suggested messages, event information, social-media content, or other campaign resources. Supporters who use or share campaign materials remain responsible for using them lawfully and respectfully and for not altering them in a way that falsely suggests an official position, endorsement, or statement by People Over Platforms Worldwide. Advocacy With Companies, Media And Public Bodies We may communicate with corporations, platforms, regulators, lawmakers, media organizations, researchers, nonprofits, or other stakeholders as part of our advocacy. We decide what organizational positions, evidence, statistics, stories, or campaign information to present, subject to our privacy commitments, permissions, legal obligations, and editorial judgment. Forms And Communications When you submit a form, email, story, complaint, partnership inquiry, service intake, or other communication, you authorize us to receive, review, store, and use the information for the purpose for which it was submitted and for other compatible organizational purposes described in our Privacy Policy. Documents, Screenshots And Evidence You may provide screenshots, notices, correspondence, documents, images, videos, timelines, or other evidence when relevant to a service or advocacy activity. Submit only material you are lawfully permitted to provide and only information reasonably necessary for the purpose. Where possible, redact passwords, authentication codes, full payment-card numbers, government identifiers, or unrelated private information. Accuracy Of Submitted Information You are responsible for making a reasonable effort to ensure that information you provide is accurate and not knowingly false, misleading, fabricated, unlawfully obtained, or materially incomplete. We may decline to use or rely on information that appears fraudulent, manipulated, abusive, unsafe, irrelevant, or inconsistent with our standards. Stories, Testimonials And Public Use Submitting information privately does not automatically authorize us to publish your identity or private case details. If we want to use an identifiable private story, testimonial, image, quotation, or case information publicly, we will seek permission where required or appropriate. We may use anonymized or aggregated information as described in our Privacy Policy. Rights In Content You Submit You retain ownership of content you own. By intentionally submitting content for publication, campaign use, a testimonial, community post, or another public-facing purpose, you grant People Over Platforms Worldwide a non-exclusive, worldwide, royalty-free permission to host, reproduce, format, display, distribute, and communicate that content for the purpose for which it was submitted and related nonprofit communications, subject to applicable law and any written limitations agreed with you. Third-Party Rights Do not submit content that unlawfully infringes another person's copyright, privacy, confidentiality, trademark, publicity, contractual, or other rights. If your submission includes another person's personal information or private communications, you are responsible for having an appropriate basis to provide that material. Removal And Correction Requests Requests to correct, remove, or restrict submitted information will be considered in accordance with the nature of the content, our Privacy Policy, applicable law, archival and recordkeeping requirements, publication context, technical limitations, and any legitimate organizational need to retain a record of the matter. Unsolicited Ideas And Proposals We welcome constructive ideas and suggestions, but sending an unsolicited concept, campaign idea, slogan, feature proposal, business proposal, resource idea, or other submission does not create a confidential, fiduciary, employment, partnership, compensation, or ownership obligation unless we expressly agree otherwise in writing. We may already be developing similar ideas, and receipt of a submission does not require us to use, respond to, or compensate the sender for it. Community Participation If member profiles, groups, comments, discussions, reactions, or similar community features are available, users are expected to participate respectfully and lawfully. Public or member-visible areas should not be used to post passwords, authentication information, financial account details, highly sensitive case evidence, or other information that should remain private. Community Conduct Harassment, threats, targeted abuse, discrimination, impersonation, doxxing, spam, scams, fraud, malicious links, illegal content, deliberate misinformation about another person, and attempts to intimidate or exploit community members are prohibited. Moderation We may review, hide, restrict, edit for formatting where appropriate, or remove community content that violates these Terms, creates legal or safety concerns, is off-topic or spam, threatens the integrity of a discussion, or otherwise undermines the purpose of the community feature. Moderation decisions may consider context and are not required to be identical in every situation. No Expectation Of Private Support In Public Areas Posting in a public comment, group, or community area is not the same as submitting a private support request. Users seeking case-specific assistance should use the designated support or service channels rather than posting sensitive evidence publicly. Community Feature Changes We may add, modify, restrict, pause, or discontinue community and membership features as the organization and website develop. The availability of a feature at one time does not guarantee that it will remain available permanently. Donations Donations support People Over Platforms Worldwide and its nonprofit activities unless a contribution is expressly accepted for a specific restricted purpose. A donation does not purchase influence over our advocacy positions, case decisions, editorial judgment, partnerships, or organizational governance. Tax Receipts And Charitable Status People Over Platforms Worldwide is a nonprofit organization, but nonprofit status does not by itself mean that donations are eligible for Canadian charitable donation tax receipts. We will issue only the receipts or transaction records that we are legally authorized and operationally able to provide. Paid Services And Pricing Prices, included deliverables, and service descriptions are those displayed or otherwise agreed at the time of purchase. We may change prices or service offerings prospectively. A later price change does not automatically change the amount already paid for a completed transaction unless required by law or agreed by us. Payment Processing Payments may be processed through Wix or other authorized payment providers. Those providers may apply their own terms, security procedures, payment methods, fraud controls, and processing requirements. We do not intend to receive or store complete payment-card numbers outside authorized payment systems. Taxes And Currency Applicable taxes, currency conversion, processor fees, bank charges, or international transaction costs may depend on the transaction, purchaser location, payment method, and provider. Unless expressly stated otherwise, users are responsible for charges imposed independently by their bank, card issuer, payment provider, customs authority, or other third party. Refunds And Cancellations Refund and cancellation eligibility is governed by our Refund Policy, the specific service or product terms, and applicable law. Different rules may apply to donations, completed or partially completed services, digital materials, recurring plans, merchandise, shipping charges, and third-party transactions. Chargebacks And Payment Disputes If you believe a payment was unauthorized, duplicated, incorrect, or eligible for a refund, we encourage you to contact us promptly so the issue can be reviewed. Nothing in these Terms removes rights you may have under applicable consumer or payment laws. Knowingly filing a false payment dispute or chargeback may constitute misuse of our services. Recurring Plans Or Payments Where recurring plans or donations are offered, the frequency, amount, cancellation process, and renewal terms shown at sign-up apply. Cancellation generally prevents future renewals after it becomes effective but does not automatically reverse prior valid charges or completed services. Pricing, Listing And Technical Errors We may correct obvious typographical, pricing, availability, service-description, checkout, tax, discount, or technical errors on the website. If an error materially affects a transaction that has already been placed, we will address it reasonably and in accordance with applicable law, which may include contacting the purchaser, correcting the transaction, cancelling an unavailable transaction, or providing an appropriate refund where required. Promotions, Discounts And Special Offers Promotional offers, discount codes, credits, limited-time pricing, bundles, or other special offers may be subject to eligibility requirements, dates, usage limits, exclusions, or additional terms disclosed with the offer. Unless expressly stated otherwise, offers may not be combined, transferred, exchanged for cash, or applied retroactively to completed transactions. Partnership Inquiries Submitting a partnership, sponsorship, advertising, legal-partner, nonprofit, media, professional, or collaboration inquiry does not create a partnership or obligate either party to proceed. A relationship exists only when the relevant terms have been agreed by authorized representatives. Independence Of The Organization People Over Platforms Worldwide retains control over its mission, advocacy positions, public statements, case-support standards, editorial decisions, campaigns, and organizational priorities. A donor, advertiser, sponsor, partner, or service provider does not acquire authority over those decisions merely by providing funding or support. Sponsorships And Advertising Where we accept sponsorship or advertising, paid placement does not automatically constitute endorsement of every position, service, statement, or action of the sponsor. Sponsorship terms may define placement, duration, branding, disclosures, and other deliverables. We may refuse or end relationships that conflict with our mission, legal obligations, public trust, or organizational standards, subject to any applicable agreement. Legal And Professional Partners A legal or professional partner remains an independent person or organization unless a written agreement expressly provides otherwise. People Over Platforms Worldwide does not guarantee a partner's availability, acceptance of a matter, professional judgment, fees, results, licensing status in a particular jurisdiction, or continued participation. Use Of Names And Logos Neither party may use the other party's name, logo, trademarks, or branding in a way that falsely implies endorsement, ownership, control, or a relationship broader than what has actually been agreed. Specific partnership agreements may grant additional branding permissions. Shop Availability Our shop may remain available even when merchandise is not a primary organizational program. Products, designs, sizes, colours, pricing, discounts, availability, and fulfillment options may be changed, paused, or discontinued without guaranteeing continued stock or future availability. Third-Party Production And Fulfillment Some merchandise may be produced, fulfilled, or shipped by third-party providers such as print-on-demand or delivery services. Those providers may control production methods, carrier selection, tracking, estimated delivery windows, and portions of the return or replacement process. Orders And Product Information We aim to describe products accurately, but screen displays, manufacturing variations, supplier changes, sizing tolerances, and other factors can cause reasonable differences in colour, dimensions, materials, or appearance. Product-specific information displayed at the time of purchase forms part of the order terms. Shipping, Customs And Delivery Delivery estimates are not guarantees unless expressly stated. Shipping delays, customs processing, carrier disruptions, incorrect addresses, weather, or other circumstances outside our control may affect delivery. International purchasers may be responsible for customs duties, import taxes, brokerage charges, or other local fees. Returns, Refunds And Defects Returns, replacements, refunds, cancellations, damaged items, incorrect items, and lost shipments are handled under our Refund Policy, the terms displayed for the product, applicable consumer law, and any relevant fulfillment-provider process. News And Organizational Updates Our News section may include organizational updates, advocacy reporting, analysis, public-interest information, campaign developments, media coverage, commentary, educational content, supporter experiences, and other material relevant to our mission. Content may reflect information available at the time of publication and may later be updated, corrected, expanded, or archived. Educational Resources Guides, checklists, templates, explainers, legal-resource pages, and other educational materials are provided to help users understand issues and possible processes. They are general resources and may not address every jurisdiction, platform, factual situation, deadline, or exception. External Sources And Media Coverage We may summarize, discuss, quote within lawful limits, or link to reporting, public records, research, government resources, corporate materials, court information, and other external sources. We do not control external websites and are not responsible for later changes, removals, inaccuracies, security issues, or independent practices of those sources. Corrections And Updates We may correct factual, typographical, formatting, legal-reference, link, or other errors when identified. An update does not necessarily mean the earlier version was misleading, and we are not obligated to preserve every historical version of ordinary website content unless required by law or organizational policy. No Guarantee Of Personal Case Updates General news, educational materials, or campaign updates are not a substitute for direct case-specific communication. Users should not assume that a public article or resource automatically reflects the current status, deadline, or requirements of their individual matter. Permitted Use You may use our public website and resources for personal, educational, advocacy, journalistic, research, professional, or organizational purposes that are lawful and consistent with these Terms and any specific content permissions. Prohibited Conduct You must not use our website or services to commit fraud, impersonate others, harass or threaten people, distribute malware, interfere with website operation, attempt unauthorized access, circumvent security controls, submit knowingly false evidence, exploit other users, or engage in unlawful conduct. Automated Access And Scraping Automated access, scraping, crawling, bulk extraction, or systematic copying that disrupts the website, bypasses technical controls, collects personal information, republishes substantial protected content, or imposes unreasonable load is prohibited unless authorized by us or permitted by applicable law. Ordinary search-engine indexing and legitimate accessibility technologies are not targeted by this restriction. Fraud, Misrepresentation And Impersonation You may not falsely claim to represent People Over Platforms Worldwide, create misleading copies of our services or communications, impersonate staff or partners, fabricate organizational approvals, or use our name or branding to deceive others. Security Testing And Interference Do not probe, scan, test, attack, overload, disable, or interfere with our systems or third-party infrastructure without explicit authorization. Good-faith reports of suspected security issues should be submitted privately rather than exploited or publicly disclosed in a way that increases risk. Our Content And Branding Unless otherwise indicated, website text, original graphics, reports, advocacy materials, templates, educational resources, campaign materials, logos, branding, and other original content created by or for People Over Platforms Worldwide are owned by us or used with permission and are protected by applicable intellectual-property laws. Personal And Noncommercial Sharing You may generally link to our public pages and share unaltered public-facing campaign or educational materials for lawful awareness, discussion, education, or advocacy where the material is intended to be shared. You must preserve relevant attribution and must not falsely suggest sponsorship, endorsement, authorship, or an official relationship. Commercial Reuse And Republishing Substantial republication, resale, white-labeling, commercial exploitation, removal of branding, or incorporation of our protected materials into another paid product or service requires permission unless an applicable legal exception clearly permits the use. Third-Party Content Third-party names, logos, trademarks, articles, screenshots, quotations, photographs, videos, platform interfaces, and other materials remain subject to the rights of their respective owners. Their appearance on our website does not transfer ownership to People Over Platforms Worldwide. Copyright Or Rights Concerns If you believe content on our website infringes your rights, contact us with enough information to identify the material and explain the concern. We may request additional information and will review credible notices in accordance with applicable law and our responsibilities. Website Platform And Infrastructure Our website and features may rely on third-party infrastructure and services, including Wix and integrated applications. Functionality may therefore be affected by third-party updates, outages, limitations, browser compatibility, device settings, security measures, or product changes outside our control. Third-Party Apps And Providers We may use providers for website hosting, forms, email, productivity, payments, donations, ecommerce, fulfillment, analytics, advertising, security, search, member features, communications, and other operations. The providers we use may change as our organization develops. External Links Links to third-party websites are provided for convenience, reference, education, advocacy, or access to external services. A link does not mean that we control the destination or guarantee its accuracy, availability, security, privacy practices, accessibility, products, services, or continued existence. Technical Problems We may attempt to correct website errors and restore unavailable features, but we cannot guarantee that every technical issue will be resolved immediately or that the website will work identically on every browser, device, network, operating system, or accessibility configuration. Changes To Features And Providers We may replace, remove, add, or reconfigure website applications, service providers, payment methods, community features, integrations, analytics tools, advertising technologies, or other functionality. These Terms and our Privacy Policy may be updated when those changes materially affect users. Events Outside Our Reasonable Control We are not responsible for delays or failures caused by circumstances outside our reasonable control, including major internet or telecommunications failures, third-party platform or provider outages, cyber incidents affecting external infrastructure, natural disasters, severe weather, fires, floods, epidemics, labour disruptions, government actions, changes in law, civil emergencies, transportation disruptions, or other comparable events. We will make reasonable efforts to resume affected operations when circumstances permit. Privacy Policy Our collection, use, disclosure, storage, retention, protection, and other handling of personal information is described in our Privacy Policy. The Privacy Policy forms an important part of the rules governing use of our website and services. Sensitive Information Users should avoid sending unnecessary highly sensitive information. Do not send passwords, authentication codes, backup codes, complete payment-card numbers, or unrelated confidential information through ordinary forms, email, comments, or community features. Cookies, Analytics And Advertising Our website may use cookies, analytics, advertising, measurement, security, and similar technologies as described in our Privacy Policy and cookie controls. Available choices may depend on your location, browser, device, consent settings, and the technologies currently enabled. Uploaded Evidence And Personal Data Evidence and personal information submitted for support, advocacy, services, or other organizational purposes may be stored and processed through systems and providers we use to operate the organization. Users should review our Privacy Policy for information about retention, sharing, security, rights, and requests. Electronic And Service Communications When you provide contact information or use our services, we may send communications reasonably necessary to administer your request, account, transaction, donation, order, service, security matter, petition participation, partnership inquiry, or other relationship with us. Marketing, fundraising, newsletter, and promotional communications are handled in accordance with applicable consent and unsubscribe requirements. Opting out of promotional communications may not prevent necessary transactional, security, legal, or service-related messages. Website And Services Provided As Available Our website, resources, and services are provided on an “as available” basis to the extent permitted by law. We make reasonable efforts to provide useful, accurate, and professional information, but we do not guarantee that every feature, statement, resource, link, service, or piece of content will always be complete, current, error-free, uninterrupted, or suitable for every purpose. No Guarantee Of Third-Party Action We do not control Meta, Facebook, Instagram, other platforms, corporations, payment providers, regulators, courts, governments, media outlets, law firms, shipping carriers, or other independent third parties. We cannot guarantee their response times, decisions, policies, availability, enforcement actions, remedies, or outcomes. Reliance On Information Users should consider the context, date, jurisdiction, and purpose of information before relying on it. Important legal, financial, tax, health, safety, or professional decisions should be verified with an appropriately qualified professional or authoritative source where necessary. Limitation Of Responsibility To the maximum extent permitted by applicable law, People Over Platforms Worldwide is not responsible for indirect, incidental, consequential, special, exemplary, or purely economic losses arising from use of or inability to use our website, general resources, third-party links, or actions of independent third parties. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. User-Caused Loss Or Misuse You are responsible for losses, claims, or consequences arising from your unlawful conduct, knowingly false submissions, unauthorized use of another person's information, infringement of third-party rights, misuse of our branding, or material violation of these Terms, subject to applicable law. No Affiliation With Platforms Or Companies We Advocate About People Over Platforms Worldwide is an independent nonprofit organization. Unless we expressly state otherwise, we are not affiliated with, controlled by, endorsed by, sponsored by, or acting on behalf of Meta, Facebook, Instagram, Google, TikTok, X, or any other technology platform, corporation, government agency, regulator, court, media organization, or other entity discussed through our advocacy, services, resources, campaigns, reporting, or educational materials. Accessibility And Alternative Assistance We aim to make our website, information, and organizational services accessible. If a person encounters an accessibility barrier when using a form, document, service, website feature, or other resource, they may contact us to request reasonable assistance or an alternative format where available and appropriate. Accessibility requests are considered in light of the person's needs, the nature of the material or service, available technology and resources, and applicable law. Violations Of These Terms If we reasonably believe these Terms have been materially violated, we may take proportionate action such as removing content, restricting a feature, suspending an account, declining a submission, ending access to a community area, cancelling an abusive request where legally permitted, preserving relevant records, or referring serious unlawful conduct to an appropriate authority. Severability If a provision of these Terms is found unenforceable or invalid by a court or other authority with jurisdiction, the remaining provisions will continue to apply to the extent permitted by law. The affected provision should be interpreted or limited as necessary to make it enforceable where possible. No Waiver If we do not enforce a provision immediately, that does not mean we permanently waive the provision or our ability to enforce it later. Any express waiver must be clear and applies only to the circumstances for which it is given. Governing Law These Terms are intended to be governed by the laws applicable to People Over Platforms Worldwide in Ontario, Canada, and the applicable federal laws of Canada, subject to any mandatory consumer, privacy, jurisdictional, or other rights that apply to a user and cannot lawfully be waived or displaced. Jurisdiction And Disputes Where a dispute with People Over Platforms Worldwide cannot be resolved informally, jurisdiction and venue will be determined under applicable law. Nothing in these Terms is intended to prevent a person from using a regulator, tribunal, court, consumer-protection process, privacy authority, or other remedy that applicable law makes available to them. Entire Agreement For General Website Use These Terms, together with policies and notices expressly incorporated into them, form the general agreement governing use of our website and services. A separate signed or expressly accepted agreement may govern a particular partnership, sponsorship, professional relationship, service, campaign, or transaction. Indemnification For User Misconduct To the extent permitted by applicable law, a user may be responsible for reasonable losses, claims, liabilities, or costs arising directly from that user's unlawful conduct, knowing submission of fraudulent or materially false information, infringement of another person's rights, unauthorized use of another person's information, misuse of People Over Platforms Worldwide branding, or other material breach of these Terms. This provision is not intended to eliminate rights or protections that cannot lawfully be waived or to impose responsibility for conduct that is not attributable to the user. Termination And Survival Ending access to an account, feature, service, partnership, or other relationship does not automatically eliminate rights, obligations, or records that by their nature reasonably continue afterward. Provisions concerning completed payments, intellectual property, confidentiality or privacy obligations, necessary record retention, disclaimers, responsibility for prior conduct, dispute terms, and other provisions intended to survive may continue to apply after termination to the extent permitted by law. Assignment And Transfer Users may not transfer or assign a personal account, purchased service, contractual right, or obligation under these Terms to another person without our consent where the nature of the relationship makes transfer inappropriate or where transfer would affect security, privacy, eligibility, or service delivery. People Over Platforms Worldwide may make lawful organizational changes, use service providers, or transfer rights and responsibilities where reasonably necessary for a restructuring, successor organization, or operational change, subject to applicable law and our privacy obligations. Non-Waivable Legal Rights Nothing in these Terms is intended to waive, restrict, or eliminate a right or remedy that cannot lawfully be waived, including applicable consumer-protection, privacy, accessibility, human-rights, payment, or other statutory protections. Where these Terms conflict with a mandatory legal requirement, the mandatory requirement governs to the extent of the conflict. Interpretation Of These Terms Section titles and headings are included for organization and convenience and do not independently limit the meaning of a provision. References to examples are illustrative rather than exhaustive unless expressly stated otherwise. Words such as 'including' are intended to mean 'including without limitation' where the context permits. Changes To These Terms We may update these Terms to reflect changes in our organization, services, website, policies, technologies, providers, programs, legal requirements, or operating practices. The current version will be posted on our website with an updated date. Material Changes Where required by law or where a change materially affects an existing relationship, we may provide additional notice through the website, email, account communications, service communications, or another reasonable method. The appropriate method depends on the nature of the change and the relationship involved. Relationship With Other Policies These Terms should be read together with our Privacy Policy, Refund Policy, Legal Disclaimer, Accessibility information, service descriptions, campaign notices, and any other terms that apply to a particular feature or transaction. If a specific policy addresses a subject more directly, that policy may provide additional rules for that subject. Contact Us Questions about these Terms or general website use may be directed to People Over Platforms Worldwide through the contact information published on our website. Privacy-related requests should be directed through the contact method identified in our Privacy Policy. Please do not send passwords, authentication codes, backup codes, or complete payment-card numbers by email. Terms Of Use Last Updated: August 10, 2026 These Terms of Use outline the rules and conditions governing access to and use of the People Over Platforms Worldwide website, services, and resources. By using this website, you agree to follow these terms and our related policies.

Partner with People Over Platforms Worldwide to advance digital rights, platform accountability, corporate accountability, advocacy, and stronger protections for people worldwide. PARTNERSHIPS & SUPPORT Creating Impact Together. People Over Platforms Worldwide welcomes partnerships with organizations, businesses, professionals, and supporters who share our commitment to people's rights, accountability, fairness, and a more responsible digital future. Partnership plans support the mission of People Over Platforms Worldwide and do not establish a client, legal, or professional relationship. Recognition and partnership benefits may vary by plan and are subject to change. People Over Platforms Worldwide reserves the right to decline or terminate partnerships that do not align with our mission or policies. Supporting Partner $20 $ 20 Every month Help sustain our mission to promote digital rights, platform accountability, and public advocacy. Every partnership directly supports the growth and long-term impact of our work. Valid until canceled Select Help sustain our advocacy and public education efforts. Support the development of free resources and initiatives. Receive a digital Supporter badge (optional). Community Partner $50 $ 50 Every month For individuals, creators, and small organizations committed to advancing digital rights and platform accountability through continued support. Valid until canceled Select Help sustain our advocacy and public education efforts Support the development of free resources and initiatives Community Partner digital badge (optional) Listing on our Community Partners page (optional) Recognition of your support (optional) Partnership Inquiry Interested in partnering with People Over Platforms Worldwide? Tell us a little about yourself, your organization, and how you'd like to work with us. First name* Last name* Email (Optional)* Phone* Company name (Optional) Enter the name of the organization, company, firm, or group you represent, if applicable. Position (Optional) Tell us your role within the organization or company you represent. Website (Optional) Share your organization or company website, if applicable. I'm interested in...* Corporate Sponsorship Program or Project Sponsorship Funding / Financial Support Legal Partnership Professional Partnership Community / Nonprofit Partnership Advertising / Promotional Partnership In-Kind Support Other Select all partnership opportunities that you or your organization are interested in exploring. Tell us about your partnership idea* Tell us how you or your organization would like to support, collaborate with, or partner with People Over Platforms Worldwide. Anything else you'd like us to know? (Optional) Share any additional information, goals, questions, or details that may help us better understand your inquiry. Submit Inquiry LET'S WORK TOGETHER Explore a Partnership Whether you're interested in sponsoring our work, supporting an initiative, contributiong a professional expertise, or exploring a collaborative opportunity, we'd love to hear from you. Partnership opportunities include: Corporate sponsorships Legal and professional partnerships Nonprofit and community collaborations Program and project support In-kind contributions Advertising and promotional partnerships Other mission-aligned collaborations Prefer email? Partnership inquiries can also be sent directly to partners@peopleoverplatforms.org

Home / Consumer Complaints Guide / Yukon Consumer Rights Consumer rights in Yukon help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Yukon-specific information, official resources, and guidance on understanding and enforcing your consumer rights. At A Glance Filing Methods Online, Email, Mail, Telephone Deadlines As soon as possible after the issue occurs Official Consumer Complaints Office View Official Legal Aid Site Update Status July 14, 2026 In This Guide Official Resources Which Agency Before You File Filing A Complaint What Happens Next Additional Support Official Resources Below are official and trusted sources for consumer complaints, marketplace disputes, privacy concerns, digital services, and regulatory oversight in Yukon. These organizations can help with issues involving refunds, defective products, online purchases, subscription services, misleading advertising, privacy concerns, unfair business practices, and disputes with businesses operating in Yukon. Consumer Services – Government of Yukon Provides consumer protection information and assistance regarding marketplace disputes, contracts, and consumer transactions. Competition Bureau Canada Handles deceptive marketing practices, false advertising, anti-competitive conduct, price-fixing concerns, and marketplace issues affecting consumers across Canada. Yukon Ombudsman Handles complaints involving territorial government departments, agencies, boards, commissions, and public services. Office of the Privacy Commissioner of Canada (OPC) Oversees privacy complaints involving federally regulated organizations and major digital platforms operating across Canada. Yukon Human Rights Commission Handles discrimination complaints involving goods, services, accommodation, employment, and protected characteristics. Commission for Complaints for Telecom-television Services (CCTS) Helps resolve complaints involving internet, wireless, television, and telephone service providers. Which Agency Should I Contact? Not every consumer issue is handled by the same organization. The appropriate agency depends on the nature of your complaint. Use the guide below to help determine where to start. Refunds, subscriptions, or business disputes If a business refuses a refund, fails to honour a contract, or engages in unfair business practices, contact Consumer Services – Government of Yukon. False advertising or deceptive business practices If a company makes misleading claims, uses deceptive marketing, or engages in anti-competitive conduct, contact the Competition Bureau Canada. Privacy violations or misuse of personal information If your personal information has been improperly collected, shared, retained, or used, contact the Yukon Ombudsman or the Office of the Privacy Commissioner of Canada (OPC). Telecom, internet, or mobile service complaints If your complaint involves internet service, mobile phones, billing disputes, or service interruptions, contact the Commission for Complaints for Telecom-television Services (CCTS). Discrimination involving goods or services If you believe you were treated unfairly based on a protected characteristic while accessing a product or service, contact the Yukon Human Rights Commission. Complaints involving territorial government services If your complaint involves a territorial government department, agency, board, commission, or public service, contact the Yukon Ombudsman. Before You File Before filing a consumer complaint in Yukon, it is generally recommended that you first attempt to resolve the issue directly with the business. Many disputes involving products, services, subscriptions, and online purchases can be resolved without formal intervention. Gather any documents that may support your complaint, including receipts, invoices, contracts, emails, screenshots, and records of communication . It is also helpful to review any refund, cancellation, warranty, or service policies that apply to your situation. Depending on the nature of your concern, your complaint may fall under the jurisdiction of Consumer Services – Government of Yukon , the Yukon Ombudsman , the Competition Bureau Canada , or another regulatory body. Identifying the appropriate organization before filing can help avoid delays and ensure your complaint is directed to the correct agency. If the issue cannot be resolved directly with the business, you may wish to pursue a complaint through the appropriate consumer protection, privacy, telecommunications, human rights, or government oversight process . Filing A Complaint If you are unable to resolve your issue directly with the business, you may wish to file a complaint with the appropriate agency. The organization responsible for reviewing your complaint will depend on the nature of the issue involved. Before filing, gather any supporting documents, including receipts, invoices, contracts, emails, screenshots, and records of communication . Complete documentation can help the agency assess your complaint more efficiently. Many complaints may be submitted online, while others may be accepted by email, mail, telephone, or official complaint forms . Depending on the issue, your complaint may be directed to Consumer Services – Government of Yukon , the Yukon Ombudsman , the Competition Bureau Canada , or another authority. Once submitted, the agency may review your complaint, request additional information, or determine whether another organization is better suited to address the matter. What Happens Next After your complaint is submitted, the appropriate agency will review the information provided and determine whether the matter falls within its jurisdiction. Depending on the nature of the complaint, you may be contacted for additional information, supporting documents, or clarification regarding the issues raised. Some complaints may be resolved through education, negotiation, mediation, or voluntary compliance , while others may require a more formal review or investigation. Agencies such as Consumer Services – Government of Yukon , the Yukon Ombudsman , or the Competition Bureau Canada may assess the circumstances and determine what action, if any, is available. Not all complaints result in enforcement action. In some cases, you may be referred to another organization, advised of alternative dispute resolution options, or informed that the matter may need to be pursued through another legal or administrative process. Response times and outcomes vary depending on the complexity of the complaint, the agency involved, and the information available. Additional Support Not every consumer issue can be resolved through a regulator or government agency. Depending on the circumstances, additional assistance may be available through Yukon's court system, legal services, dispute resolution programs, and community organizations. Yukon Small Claims Court may be an option for disputes involving financial losses, consumer contracts, unpaid refunds, or defective products. Yukon Public Legal Education Association (YPLEA) provides legal information and educational resources to help individuals understand their rights and options. Legal Aid Yukon may provide legal assistance or referrals for eligible individuals. Better Business Bureau resources may assist with certain business complaints and voluntary dispute resolution efforts. If regulatory options have been exhausted, you may wish to explore mediation, legal advice, or available court remedies.

Home / Ombudsman Guide / Nova Scotia Ombudsman The Nova Scotia Ombudsman investigates complaints involving provincial government departments, agencies, municipalities, universities, health authorities, and other public bodies. If you have concerns about administrative fairness or decision-making, the Ombudsman may be able to help. This page provides Nova Scotia-specific information, official resources, and guidance on accessing ombudsman services. At A Glance Filing Methods Online Form Deadlines Varies by office. Official Ombudsman Office Nova Scotia Ombudsman Update Status Jul 14, 2026 In This Guide Official Resources Which System Before You File Filing and Submitting What Happens Next Additional Support Top of Page Which System Your Claim Goes To 8 Before You File (Prepare Your Claim) 9 Filing and Serving Your Claim 10 What Happens Next (Mediation, Hearing, Judement) 11 Additional Support (Legal Help, Court Locations, Response Times) 12 Official Resources Below are official and trusted sources for digital-rights escalations, privacy complaints, consumer complaints, and oversight bodies in Nova Scotia. These agencies handle issues such as wrongful account disabling, automated moderation errors, misuse of personal information, and platforms refusing to respond. Office of the Information and Privacy Commissioner for Nova Scotia (OIPC NS) Handles privacy complaints involving the improper use or retention of personal information, denied access to personal data, automated decisions based on personal information, and unfair handling of identity verification or digital records. Office of the Privacy Commissioner of Canada (OPC) Handles privacy complaints against large national and international platforms, including Meta, Instagram, Facebook, TikTok, Google, and other cross-border digital services. Nova Scotia Consumer Affairs / Business Practices Complaints (Service Nova Scotia) Handles unfair online marketplace practices, digital subscription issues, refunds for paid online services, deceptive digital conduct, and disruptions to paid accounts. Nova Scotia Human Rights Commission Handles digital discrimination, algorithmic bias, automated decisions affecting protected groups, and unfair moderation tied to protected characteristics. Commission for Complaints for Telecom-television Services (CCTS) Handles issues involving telecom providers such as blocked verification codes, failed two-factor authentication, or phone-carrier-related digital access problems. Office of the Ombudsman Nova Scotia Handles unfair decisions related to Nova Scotia government digital services, including online benefit accounts, Nova Scotia Health patient portals, digital ID systems, and access to government-run platforms. Which System Your Complaint Goes To Digital-rights complaints in Nova Scotia involve either provincial or federal regulators, depending on how your personal data is stored, used, and controlled, and whether the harm came from a public-sector system or a private digital platform. Use the Nova Scotia OIPC for violations involving your personal information under provincial law. The Office of the Information and Privacy Commissioner handles matters where your personal data was: collected or used improperly misinterpreted by automated systems retained after it should have been deleted denied to you when you requested access used to make an unfair or unexplained automated decision This includes situations where platform flags rely on AI or automated moderation tools that misunderstand your data and you are denied human review or explanation. Use the Federal Privacy Commissioner for national and international digital platforms. Most social media platforms, large digital companies, and cross-border services fall under federal jurisdiction. You would file here if your account was: disabled by Meta, Instagram, Facebook, TikTok, or Google flagged for serious violations without explanation impacted by an automated decision with no access to human review mishandled in terms of identity verification or biometric data affected by cross-border data transfers These complaints are federal, not provincial. Use Nova Scotia Consumer Affairs if your issue involves money or digital services. The Consumer Complaints office handles: paid subscriptions digital service outages that you paid for refusal to provide refunds misleading online business practices deceptive digital services If you lost access to a paid account, you may file here. Use the Nova Scotia Human Rights Commission for discrimination-based digital harm. If an automated moderation system or identity-verification process negatively affected you due to: race disability sex age religion gender identity or expression family status you may file a human rights complaint. Use the Provincial Ombudsman for government digital services. This office handles unfair decisions involving: provincial benefit or income-support accounts online health-related accounts digital identity verification government-run portals or service disruptions If you are unsure which office is appropriate, begin with the Federal Privacy Commissioner or the Nova Scotia OIPC. They will direct you if the matter belongs elsewhere. Before You File (Prepare Your Complaint) Before submitting a complaint to any oversight office, you must gather your evidence and complete all required internal steps. Proper preparation strengthens your case and ensures the regulator can proceed. Attempt to resolve the issue with the platform Submit a support request or appeal directly to the platform. Your request should include: a clear explanation of the issue evidence that supports your claim details about your identity or account, if needed what resolution you want Take screenshots of: the disabling or violation notice each appeal submission email or support responses identity-verification attempts timestamps and case numbers Regulators require proof that you tried to resolve the issue first Gather your documents You will need: screenshots showing the issue appeal history email or ticket numbers proof of purchases if the account was paid copies of content that was flagged a timeline explaining the sequence of events Organize your documents in a clear order. Prepare a written summary Each oversight office requires a clear written summary. Include: the full story of what happened why the platform’s decision was incorrect or unfair what harm resulted (financial, reputational, emotional, or practical loss) what remedy you want (account restoration, explanation, correction, deletion) references to the evidence you are including Once your summary is complete and your documents are organized, you may proceed to file your complaint. Filing and Submitting Your Complaint Where you file depends entirely on what type of digital harm occurred. Office of the Information and Privacy Commissioner NS Office of the Privacy Commissioner of Canada Service Nova Scotia – Consumer Complaints Nova Scotia Human Rights Commission CCTS – File a Complaint Office of the Ombudsman NS – Complaint Form Submit all required documents and follow the instructions provided by each regulator. What Happens Next (Review, Investigation, Resolution) Intake and screening The office will review your file and determine whether the issue falls within its jurisdiction. If not, they will direct you to the appropriate office. Early resolution Some matters may be resolved quickly by: requesting clarification from the organization contacting the platform to obtain missing information correcting procedural errors facilitating communication between you and the service provider Early resolution is used when the harm is clear or easily corrected. Formal investigation If early resolution cannot resolve the issue, the office may begin a deeper investigation. This may involve: reviewing internal platform records examining automated decision-making processes determining whether your personal information was handled properly assessing fairness, reasonableness, and compliance with privacy laws Findings and outcomes Outcomes may include: granting access to your personal data ordering corrections or deletions recommending account reinstatement identifying unlawful or unfair automated decision processes issuing systemic recommendations to the organization Privacy commissioners and ombuds offices can require corrective actions where appropriate. Additional Support (Legal Help, Advocacy, Response Times) Legal Information Society of Nova Scotia (LISNS) Nova Scotia Legal Aid Nova Scotia Barristers Society Pro Bono Canada

Home / Consumer Complaints Guide / Alberta Consumer Rights Consumer rights in Alberta help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Alberta-specific information, official resources, and guidance on understanding and enforcing your consumer rights. At A Glance Filing Methods Online, Email, Mail Deadlines As soon as possible after the issue occurs Official Consumer Complaints Office View Official Legal Aid Site Update Status July 14, 2026 In This Guide Official Resources Which Agency Before You File Filing A Complaint What Happens Next Additional Support Official Resources Below are official and trusted sources for consumer complaints, marketplace disputes, privacy concerns, digital services, and regulatory oversight in Alberta. These organizations can help with issues involving refunds, defective products, online purchases, subscription services, misleading advertising, privacy concerns, unfair business practices, and disputes with businesses operating in Alberta. Service Alberta – Consumer Protection Primary consumer protection authority for Alberta. Handles complaints involving unfair business practices, consumer transactions, prepaid contracts, direct sales, refunds, warranties, and marketplace disputes. Competition Bureau Canada Handles deceptive marketing practices, false advertising, anti-competitive conduct, price-fixing concerns, and marketplace issues affecting consumers across Canada. Office of the Information and Privacy Commissioner of Alberta (OIPC) Handles privacy complaints involving the collection, use, disclosure, retention, and protection of personal information by organizations and public bodies operating in Alberta. Office of the Privacy Commissioner of Canada (OPC) Oversees privacy complaints involving federally regulated organizations and major digital platforms such as Meta, Instagram, Facebook, TikTok, Google, and other digital services operating across Canada. Alberta Human Rights Commission Handles discrimination complaints involving goods, services, accommodation, employment, and protected characteristics, including barriers to accessing digital services. Commission for Complaints for Telecom-television Services (CCTS) Helps resolve complaints involving internet, wireless, television, and telephone service providers, including billing disputes, service disruptions, and account access issues. Alberta Ombudsman Handles complaints involving Alberta government departments, agencies, boards, commissions, and public services where administrative fairness or government processes are involved. Which Agency Should I Contact? Not every consumer issue is handled by the same organization. The appropriate agency depends on the nature of your complaint. Use the guide below to help determine where to start. Refunds, subscriptions, or business disputes If a business refuses a refund, fails to honour a contract, or engages in unfair business practices, contact Service Alberta – Consumer Protection. False advertising or deceptive business practices If a company makes misleading claims, uses deceptive marketing, or engages in anti-competitive conduct, contact the Competition Bureau Canada. Privacy violations or misuse of personal information If your personal information has been improperly collected, shared, retained, or used, contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) or the Office of the Privacy Commissioner of Canada (OPC). Telecom, internet, or mobile service complaints If your complaint involves internet service, mobile phones, billing disputes, or service interruptions, contact the Commission for Complaints for Telecom-television Services (CCTS). Discrimination involving goods or services If you believe you were treated unfairly based on a protected characteristic while accessing a product or service, contact the Alberta Human Rights Commission. Complaints involving Alberta government services If your complaint involves a provincial government department, agency, board, commission, or public service, contact the Alberta Ombudsman. Before You File Before filing a consumer complaint in Alberta, it is generally recommended that you first attempt to resolve the issue directly with the business. Many disputes involving products, services, subscriptions, and online purchases can be resolved without formal intervention. Gather any documents that may support your complaint, including receipts, invoices, contracts, emails, screenshots, and records of communication . It is also helpful to review any refund, cancellation, warranty, or service policies that apply to your situation. Depending on the nature of your concern, your complaint may fall under the jurisdiction of Service Alberta Consumer Protection , the Competition Bureau Canada , the Office of the Information and Privacy Commissioner of Alberta , or another regulatory body. Identifying the appropriate organization before filing can help avoid delays and ensure your complaint is directed to the correct agency. If the issue cannot be resolved directly with the business, you may wish to pursue a complaint through the appropriate consumer protection, privacy, telecommunications, human rights, or government oversight process . Filing A Complaint If you are unable to resolve your issue directly with the business, you may wish to file a complaint with the appropriate agency. The agency responsible for reviewing your complaint will depend on the nature of the issue. Before filing, gather any supporting documents, including receipts, invoices, contracts, emails, screenshots, and records of communication . Providing complete and accurate information can help avoid delays during the review process. Most complaints can be submitted online, although some organizations may also accept complaints by email, mail, telephone, or through downloadable forms . Depending on the issue, your complaint may be directed to Service Alberta Consumer Protection , the Competition Bureau Canada , the Office of the Information and Privacy Commissioner of Alberta , or another regulatory body. After your complaint is submitted, the agency may review the information provided, request additional documentation, or determine whether the matter falls within its jurisdiction. What Happens Next After your complaint is submitted, the appropriate agency will review the information provided and determine whether the matter falls within its jurisdiction. Depending on the nature of the complaint, you may be contacted for additional information, supporting documents, or clarification regarding the issues raised. Some complaints may be resolved through education, negotiation, mediation, or voluntary compliance , while others may require a more formal review or investigation. Agencies such as Service Alberta Consumer Protection , the Office of the Information and Privacy Commissioner of Alberta , or the Competition Bureau Canada may assess the circumstances and determine what action, if any, is available. Not all complaints result in enforcement action. In some cases, you may be referred to another organization, advised of alternative dispute resolution options, or informed that the matter may need to be pursued through another legal or administrative process. Response times and outcomes vary depending on the complexity of the complaint, the agency involved, and the information available. Additional Support Not every consumer issue can be resolved through a regulator or government agency. Depending on the circumstances, additional assistance may be available through Alberta's court system, legal services, dispute resolution programs, and consumer advocacy organizations. Alberta Small Claims Court may be an option if your dispute involves financial losses, unpaid refunds, breach of contract, defective products, or other consumer disputes that cannot be resolved through a complaint process. Community Legal Clinics and Legal Aid Alberta may be able to provide information about your rights and available legal options. Alternative Dispute Resolution and Mediation Services may help consumers and businesses reach a voluntary agreement without court proceedings. Better Business Bureau Serving Central and Northern Alberta may assist with certain business complaints and dispute resolution efforts. If regulatory options have been exhausted, you may wish to seek independent legal advice regarding additional remedies that may be available.

Ombudsmen & Oversight Helping you address unfair administrative decisions and platform accountability problems. Pick your province or territory to find independent ombudsman offices that help residents escalate unresolved issues and ensure fair treatment from public bodies and regulated services. Ombudsmen provide independent review of complaints against organizations. They act as neutral mediators to help resolve disputes when platforms or regulators fail to respond fairly. Explore the resources below to find ombudsman contacts and complaint processes in your region. Choose Your Region Alberta Learn about the Alberta Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. British Columbia Learn about the British Columbia Ombudsperson, including complaint processes, available resources, and steps you can take to address concerns about public services. Manitoba Learn about the Manitoba Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. New Brunswick Learn about the New Brunswick Ombud, including complaint processes, available resources, and steps you can take to address concerns about public services. Newfoundland and Labrador Learn about the Citizens' Representative of Newfoundland and Labrador, including complaint processes, available resources, and steps you can take to address concerns about public services. Northwest Territories Learn about the Northwest Territories Ombud, including complaint processes, available resources, and steps you can take to address concerns about public services. Nova Scotia Learn about the Nova Scotia Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. Nunavut Learn about the Nunavut Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. Ontario Learn about the Ontario Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. Prince Edward Island Learn about the Prince Edward Island Ombudsperson, including complaint processes, available resources, and steps you can take to address concerns about public services. Quebec Learn about the Quebec Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. Saskatchewan Learn about the Saskatchewan Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. Yukon Learn about the Yukon Ombudsman, including complaint processes, available resources, and steps you can take to address concerns about public services. How Ombudsman Complaints Work Contact the Organization First Most ombudsman offices require you to first attempt to resolve the issue directly with the organization through its internal complaint process. Gather Documentation Collect relevant emails, account records, complaint numbers, and written responses from the organization to support your complaint. Submit Your Complaint If the issue remains unresolved, you can file a complaint with the appropriate ombudsman or oversight body responsible for the organization. Review and Recommendation The ombudsman will review the complaint, investigate where appropriate, and may issue recommendations or findings. Know Before You File You usually must contact the organization before filing with an ombudsman Each ombudsman handles specific industries or institutions Complaints may need to be filed within certain time limits Documentation and written responses help support your complaint Ombudsman decisions are often recommendations, not legal rulings Some complaints may be redirected to another oversight body

Home / Ombudsman Guide / New Brunswick Ombudsman The New Brunswick Ombud investigates complaints involving provincial government departments, public agencies, and certain public services. The office also has responsibilities relating to access to information and privacy matters. This page provides New Brunswick-specific information, official resources, and guidance on accessing ombudsman services. At A Glance Filing Methods Form, Email, Fax, Mail, Phone Deadlines Varies by office. Official Ombudsman Office Ombud New Brunswick Update Status Jul 14, 2026 In This Guide Official Resources Which System Before You File Filing and Submitting What Happens Next Additional Support Top of Page Which System Your Claim Goes To 8 Before You File (Prepare Your Claim) 9 Filing and Serving Your Claim 10 What Happens Next (Mediation, Hearing, Judement) 11 Additional Support (Legal Help, Court Locations, Response Times) 12 Official Resources Below are official and trusted sources for digital rights escalations, privacy complaints, consumer complaints, and oversight bodies in New Brunswick. These authorities handle issues such as wrongful account disabling, automated moderation errors, data-handling concerns, and platforms refusing to respond. Office of the Ombud for New Brunswick – Access to Information and Privacy (ATIPPA / PHIPAA) Handles provincial privacy complaints, misuse of personal information, refusal to grant access to your data, and concerns involving unfair or unclear administrative decisions about your information. Office of the Privacy Commissioner of Canada (OPC) Handles privacy complaints involving national and international platforms such as Meta, Instagram, Facebook, TikTok, Google, Snapchat, and other digital services that operate under federal law. Financial and Consumer Services Commission (FCNB) Handles complaints related to online financial products, deceptive digital marketing, deceptive subscriptions, and unfair online business practices. New Brunswick Human Rights Commission Handles discrimination involving online platforms, automated systems, profiling, and AI-generated decisions tied to protected grounds. Commission for Complaints for Telecom-television Services (CCTS) Handles issues related to phone carriers, including blocked verification codes, failed account recovery, and digital access problems linked to telecom services. New Brunswick Ombud (General Oversight) Handles issues related to digital government services, online access to provincial programs, digital ID concerns, and unfair decisions within public-sector digital systems. Which System Your Complaint Goes To Digital rights complaints in New Brunswick often involve both provincial and federal authorities. The correct place to file depends on the type of harm and who controls the data. Use the New Brunswick Ombud (Access and Privacy Division) for privacy issues involving provincial jurisdiction. This office handles complaints involving the improper collection, use, or disclosure of your personal information by organizations regulated under New Brunswick’s privacy laws. You would file here if: your information was used incorrectly in an automated decision you were denied access to your personal data a digital service refused to delete or correct your data your identity verification materials were mishandled a provincial digital system incorrectly flagged your account This applies especially when an image, message, or profile was misclassified by algorithms and you were denied meaningful review. Use the Federal Privacy Commissioner when dealing with major digital platforms. Large tech platforms such as Meta, Instagram, Facebook, TikTok, and Google fall under federal jurisdiction. You would submit a federal complaint if the issue involves: wrongful account disablement false “child exploitation” or “harmful activity” flags refusal to explain or review moderation decisions automated decisions with no human review cross-border transfer or storage of your data use of your ID or biometric data without explanation Most platform-based account removal issues belong to the federal regulator, not the province. Use the Financial and Consumer Services Commission for online purchases or financial harm. The FCNB handles matters involving: digital subscriptions paid platform services online financial products or deceptive online conduct digital advertising purchased through platforms This is the correct escalation point if you paid for a service and the account was removed or inaccessible. Use the New Brunswick Human Rights Commission if discrimination is involved. If an automated platform decision may have been influenced by a protected ground such as: disability race or ethnicity gender identity or expression religion age family or marital status then a human rights complaint may be appropriate. Use the New Brunswick Ombud (General) for government digital services. This applies when the digital issue involves: Government of New Brunswick online accounts health portals or vaccination portals online benefit systems provincial digital ID access If you’re unsure which authority applies, begin with the Federal Privacy Commissioner or the New Brunswick Ombud. They will redirect your complaint if needed. Before You File (Prepare Your Complaint) Before submitting your complaint to any regulator or oversight body, gather your documentation and complete all internal steps required by the platform. Completing these steps strengthens your complaint and provides the necessary evidence. Attempt to resolve the issue with the platform You must submit an appeal or support request directly to the platform. Include: a clear explanation of the problem supporting evidence a request for restoration or review any identifying information required Document every attempt. This includes screenshots of: the disabling notice appeal submissions instant denials or auto-responses emails or support replies identity verification attempts Regulators cannot proceed without proof of your attempt to resolve the issue. Gather your documents Organize: screenshots of the violation or disabling notice the full appeal history emails, help tickets, or support case numbers proof of purchases if it was a paid service evidence showing your account was used appropriately timelines showing what happened and when Having a clear record will make your complaint more credible. Prepare your summary You must provide a detailed written summary when submitting your complaint. Include: the full story of what happened why the platform’s decision is wrong what harm you suffered (financial loss, reputation harm, emotional distress, or access issues) what outcome you want (restoration, deletion, disclosure, correction) reference to all supporting documents Once this is completed, you are ready to file. Filing and Submitting Your Complaint Where you file depends on which organization oversees the type of digital harm you experienced. New Brunswick Ombud – Access and Privacy Complaints Office of the Privacy Commissioner of Canada – Social Media Complaints Financial and Consumer Services Commission – File a Complaint New Brunswick Human Rights Commission – Filing a Complaint CCTS – File a Complaint (telecom verification code issues) Follow the instructions provided by each organization and submit all requested documents. What Happens Next (Review, Investigation, Resolution) Intake and screening The office first reviews your complaint to confirm its jurisdiction. If the matter belongs to another authority, they will inform you and direct you to the correct agency. Early resolution If the issue is straightforward, the office may attempt early resolution by contacting the organization, requesting documentation, and resolving misunderstandings or errors. Formal investigation If early resolution is not possible, the office may begin a formal investigation. This can involve: • reviewing platform decision processes • evaluating the use and handling of your personal data • requesting internal logs from the platform • examining whether automated decisions were fair • determining if privacy laws were violated Findings and outcomes Possible outcomes include: • ordering access to your personal data • requiring corrections or deletions • recommending reinstatement of your account • issuing findings about unlawful or unfair automated decisions • broader recommendations if systemic issues are discovered Each regulator’s authority varies, but privacy bodies can impose corrective obligations. Additional Support (Legal Help, Advocacy, Response Times) Public Legal Education and Information Service of New Brunswick (PLEIS-NB) Law Society of New Brunswick Pro Bono Canada

Consumer Complaints Assisting with submitting complaints to regulatory bodies fo consumer protection issues involving digital platforms. Check Complaint Status Submit a Complaint View Rights & Laws Who This Guide Helps Understand whether your issue qualifies for a consumer complaint process. Collecting Evidence Save emails, screenshots, receipts, and timelines before filing. Contact the Business Many disputes resolve faster when you attempt direct contact first. How the Process Works in Canada Contact the business and attempt to resolve the issue directly Gather receipts, contracts, and any written communication Submit a formal complaint to the company if the issue continues Escalate the complaint to the appropriate consumer regulator or oversight body Provide supporting documents and details of the dispute Await the regulator’s review or response regarding next steps Choose Your Region Alberta Consumer rights in Alberta help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Alberta-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now British Columbia Consumer rights in British Columbia help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides British Columbia-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Manitoba Consumer rights in Manitoba help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Manitoba-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now New Brunswick Consumer rights in New Brunswick help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides New Brunswick-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Newfoundland and Labrador Consumer rights in Newfoundland and Labrador help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Newfoundland and Labrador-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Northwest Territories Consumer rights in the Northwest Territories help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Northwest Territories-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Nova Scotia Consumer rights in Nova Scotia help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Nova Scotia-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Nunavut Consumer rights in Nunavut help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Nunavut-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Ontario Consumer rights in Ontario help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Ontario-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Prince Edward Island Consumer rights in Prince Edward Island help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Prince Edward Island-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Quebec Consumer rights in Quebec help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Quebec-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Saskatchewan Consumer rights in Saskatchewan help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Saskatchewan-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Yukon Consumer rights in Yukon help protect individuals from unfair business practices, misleading advertising, defective products, and issues involving services or digital purchases. This page provides Yukon-specific information, official resources, and guidance on understanding and enforcing your consumer rights. Start Now Step-by-Step Complaint Guide Who This Guide Helps Use this guide if you experienced: Billing disputes Wrongful charges Failed refunds Warranty problems Contract issues Service cancellations Misleading ads Scam or fraud attempts Poor quality services Privacy violations Banking issues Telecom complaints This guide applies across all provinces and territories in Canada. Collecting Your Evidence Before filing a consumer complaint, gather: Receipts and invoices Screenshots of ads or conversations Emails or support messages Dates and timelines Order numbers Contract terms Payment confirmations Proof you attempted to resolve the issue Strong evidence increases your success rate. Contacting The Business First Most consumer protection agencies require proof that you tried resolving the issue directly. Contact the business using: Email Support forms Phone In person if applicable If they refuse, ignore you, or do not resolve the situation, proceed to filing a formal complaint. Filing Your Complaint Once you have documented proof and attempted to resolve the issue, you can file a complaint with the correct provincial or territorial consumer protection office. Use the directory on the right side of this page to select your location. Federal Complaint Routes Some consumer issues fall under federal jurisdiction. Telecom, wireless, internet Commission for Complaints for Telecom Services Banking and financial services Financial Consumer Agency of Canada Fraud, scams, identity theft Canadian Anti-Fraud Centre Misleading advertising, anti competitive behavior Competition Bureau Canada Privacy complaints Office of the Privacy Commissioner of Canada Writing A Strong Complaint A strong complaint includes: A clear summary of the issue Dates and timeline What was purchased or agreed to What went wrong Attempts you made to solve it Evidence attached The outcome you want Be brief, factual, and organized. Escalation If There Is No Resolution If filing a complaint does not resolve the issue, you may escalate to: Provincial or federal Ombudsman Small Claims Court Regulatory agencies Chargebacks through your bank PayPal dispute center Credit card dispute Media escalation for serious issues People Over Platforms can guide you on your options but does not file complaints for you. What We Can and Cannot Do We can: Help you understand your rights Provide templates Direct you to the correct agency Review your evidence Help you prepare a complaint We cannot: File a complaint for you Act as your representative Guarantee outcomes Provide legal advice Force any business or agency to take action Need Help? If you need help understanding your consumer complaint options: People Over Platforms Worldwide support@peopleoverplatforms.org help@peopleoverplatforms.org